Mike Fyvie
Kelowna
Summary
Dynamic professional with over 15 years of experience in the RV industry, seeking to leverage extensive expertise in a new and challenging role. Proven track record of exceeding sales targets and profit margins over the past eight years while consistently maintaining the lowest inventory variances among peers. Strong management skills have driven operational excellence and fostered team collaboration to achieve strategic goals. Committed to delivering exceptional results and driving growth in a forward-thinking organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Purchasing Manager
Trueline
01.2023 - Current
- Negotiated contracts with suppliers to secure competitive pricing and favorable terms.
- Analyzed market trends to forecast demand and adjust procurement plans accordingly.
- Collaborated with cross-functional teams to align purchasing decisions with organizational goals.
- Maintained accurate records of purchases, ensuring compliance with internal policies and external regulations.
- Managed supplier relationships to ensure timely delivery of products and services.
- Established training programs focused on safety protocols and equipment handling procedures.
- Streamlined processes for order fulfillment, improving turnaround time for customer requests.
Service Manager
Fraserway RV
02.2023 - 12.2023
- Managed daily operations, ensuring service delivery met organizational standards and customer expectations.
- Collaborated with cross-functional teams to drive customer satisfaction initiatives and feedback loops.
- Led conflict resolution efforts, maintaining positive client relationships through effective communication strategies.
- Analyzed service metrics, identifying trends to inform strategic decision-making and resource allocation.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Parts Manager
Traveland RV
10.2014 - 02.2023
- Managed inventory levels to ensure optimal stock availability and minimize delays.
- Oversaw parts ordering processes, ensuring timely procurement and delivery of components.
- Led team in implementing efficient workflow procedures to enhance productivity and reduce errors.
- Trained and mentored staff on best practices for parts management and customer service excellence.
- Developed strategies for reducing costs while maintaining high-quality service standards.
- Analyzed sales data to forecast demand trends and adjust inventory accordingly.
- Collaborated with suppliers to negotiate favorable terms and improve supply chain efficiency.
- Conducted regular audits of inventory systems to ensure accuracy and compliance with industry standards.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
RV Warranty Writer
Country RV Centre
02.2013 - 10.2014
- Managed warranty claims process, ensuring timely resolutions and adherence to company policies.
- Managed customer service inquiries, ensuring accurate information delivery and prompt resolution of issues.
- Collaborated with technicians to assess repairs and communicate service recommendations effectively.
- Coordinated with suppliers to ensure timely delivery of high-demand parts and components.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
RV Technician
Country RV Centre
04.2008 - 02.2013
- Diagnosed and repaired electrical systems in recreational vehicles, ensuring optimal functionality.
- Conducted routine maintenance inspections, identifying issues before they escalated.
- Installed aftermarket accessories, enhancing customer satisfaction and vehicle performance.
- Trained junior technicians on repair techniques and safety protocols, fostering a knowledgeable team environment.
- Ensured compliance with industry safety standards during all repair work, promoting workplace safety culture.
- Developed strong customer relationships through effective communication and high-quality service delivery.
Education
Red Seal RV Technician
Okanagan College
Kelowna, BC02.2010
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George Pringle Secondary School
06.2000
Skills
- Mechanically inclined
- Customer service
- Computers
- Multi-tasking
- Troubleshooting
- Negotiating
- Team leadership
- Workflow efficiency
- Conflict resolution
- Safety compliance protocols
Languages
English
Certification
- Certificate of Qualification in the trade of Recreational Vehicle Service Technician (Red Seal)
- BC Safety Authority RV Gas Ticket
- Class 5 BC drivers licence
- S/P2 (Safety and pollution prevention) Certificate
- WHIMIS
Interests
- Road Trips
- Woodworking
- I like working with my hands and fixing things
- Outdoor Recreation
- Camping
- Hunting and Fishing
- Off Road adventures
- Snowboarding
Timeline
Service Manager
Fraserway RV
02.2023 - 12.2023
Purchasing Manager
Trueline
01.2023 - Current
Parts Manager
Traveland RV
10.2014 - 02.2023
RV Warranty Writer
Country RV Centre
02.2013 - 10.2014
RV Technician
Country RV Centre
04.2008 - 02.2013
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George Pringle Secondary School
Red Seal RV Technician
Okanagan College
Interests and Activities
Enjoy camping, hunting, fishing, and outdoor adventures.