Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mike Dorsey

Business Manager
Rancho Santa Margarita

Summary

19 Years of experience at UPS. I began as a package handler in the San Gabe Preload in 2005. I have worked in many of the facilities in Southern California District including San Gabe, Laguna, Anaheim, Cerritos, La Mirada, Meridian and Ontario. I was a top PDS and On Road Supervisor before my promotion to Business Manager. Since my promotion to Manager I have built two new centers. I have trained brand new management teams and implemented processes from scratch in both centers. I have created positive work environments focused on communication and teamwork in my operations and have driven safety, service and performance. I have been the go to manager in both the Cerritos and Mountain View Divisions and covered the division when the Division Manager was off. I believe I have the experience and skills needed to take on the next challenge in my career and am ready for more responsibility in the role of Package Division Manager.

Overview

4
4
years of professional experience

Work History

Business Manager

UPS
07.2022 - Current

Started Fontana Center 8/2/2022 with new office staff and on road team.

Covered for the Division manager when they were off.

Assisted with very successful CEO visit.

Participated in the West Region Talent Spotlight.

Significant safety, service and production gains

Business Manager

UPS
01.2021 - 07.2022

Built Whittier Center from four different work groups from four different divisions and created one cohesive team.

Hired and trained all new office staff and On Road Supervisors.

Developed supervisors that were improvement needed into the covering supervisor for the center.

Covered for the division manager whenever he was off.

Education

Bachelor of Science - Aviation Maintenance

Thomas Edison State University
Trenton, NJ
05.2001 -

Associate of Science - Aviation Maintenance

Reedley College
Reedley, CA
05.2001 -

Skills

PDS knowledge

Integrad Facilitator

Team building and leadership

Labor relations

Accomplishments

Achieved plan on Recordable, Auto and High Severity 2024 in the Mountain View Division which is the first time the division has made plan on all three elements for the year.

Increased 30 points on the LTR score in 2024 going from 53 to 83. I was specifically asked to come to Ontario to assist in changing the culture.

Covered the Mountain View Division as acting Division Manager from 9/25/24 to present.


Timeline

Business Manager

UPS
07.2022 - Current

Business Manager

UPS
01.2021 - 07.2022

Bachelor of Science - Aviation Maintenance

Thomas Edison State University
05.2001 -

Associate of Science - Aviation Maintenance

Reedley College
05.2001 -
Mike DorseyBusiness Manager