Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
References
Timeline
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Mike Cuahutle

Huntington Beach

Summary

Dynamic IT Manager with a proven track record at Flashlight Learning, excelling in IT operations management and workflow automation. Expert in Apple/Mac environment management, I drive process improvements and enhance team performance through effective communication and problem-solving skills. Committed to optimizing software compliance and delivering exceptional support across departments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Manager

Flashlight Learning
04.2025 - Current
  • Managed all IT applications and oversaw overall IT operations.
  • Configured and monitored multiple MDM rollout and deployments.
  • Provided ongoing IT support for company employees.
  • Managed, categorized, and supported payments for majority of company software and invoices.
  • Led onboarding and offboarding processes across all departments.
  • Created SOPs for both IT management and help desk processes.
  • Performed regular audits of software use, user access, and compliance.
  • Managed device inventory and procurement.
  • Explored and proposed workflow automation and process improvements.

Deskside Support Technician Manager

11.2023 - 04.2025
  • Supervised and trained IT support team members.
  • Delivered high-level support and troubleshooting for staff.

Lead Mac Technician

HCLTech
Irvine
06.2022 - 11.2023
  • Led Mac support for enterprise clients across departments.
  • Handled deployments, password/account issues, and software installs.
  • Resolved technical issues related to Keychain Access, password resets, Adobe Creative Cloud Suite, and Microsoft Office 365 for Mac.
  • Utilized JAMF to monitor and troubleshoot user profile issues efficiently.
  • Managed client communications via Microsoft Outlook, Microsoft Teams, and zoom, including meeting scheduling and daily task planning to support optimal workflow.
  • Tracked and resolved incidents using the Service Portal, ensuring clear documentation with detailed descriptions and resolution notes.
  • Provided PC support for break-fix incidents, including software and hardware troubleshooting, system repairs, installations, upgrades, and network diagnostics.

Computer Technical Specialist

Project Access
Anaheim
01.2017 - 02.2020
  • Supported multi-state help desk operations for a nonprofit.
  • Handled software/hardware installs, budgeting, and equipment orders.
  • Delivered remote and onsite support with a focus on cost-effective solutions.

Computer Technician

Staples
Huntington Beach
02.2010 - 12.2015
  • Diagnosed and repaired customer devices in-store and on-site.
  • Delivered tutorials, managed logs, and maintained high customer satisfaction.

Education

A.A.S. - Computer Information Systems

Golden West College
01.2021

Skills

  • Apple/Mac environment management
  • Remote support
  • Cybersecurity awareness
  • IT operations management
  • Software compliance auditing
  • Workflow automation
  • Help desk management
  • IT asset management
  • Technical troubleshooting
  • Hardware troubleshooting
  • System integration
  • Project leadership
  • Effective communication
  • Problem solving
  • Staff training
  • Process improvement
  • Technical documentation

Certification

  • Rippling Certified: Identity & Access Management
  • Rippling Certified: Custom Apps Fundamentals
  • Computer Certification Program

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

IT Manager

Flashlight Learning
04.2025 - Current

Deskside Support Technician Manager

11.2023 - 04.2025

Lead Mac Technician

HCLTech
06.2022 - 11.2023

Computer Technical Specialist

Project Access
01.2017 - 02.2020

Computer Technician

Staples
02.2010 - 12.2015

A.A.S. - Computer Information Systems

Golden West College

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Mike Cuahutle