Mike Crane
Medicine Hat,AB
Summary
Accomplished Operations and Maintenance Specialist with over 10 years of expertise in HVAC, Plumbing, Electrical, Lighting, Building Automation and Life Safety systems, demonstrated at Johnson Controls LP Canada. Excelled in client relationship management and problem-solving, enhancing customer satisfaction. Proficient in Building Management and Control Systems, with a strong track record in leadership and operational improvements.
Overview
19
19
years of professional experience
Work History
O&M Specialist III (HVAC) - Team Lead
Johnson Controls LP Canada
Medicine Hat, AB
05.2014 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Facility Maintenance Worker
Chinook Village Retirement Comminity
Medicine Hat, AB
02.2011 - 05.2024
- Contributed to smooth operations within the facility by promptly addressing any maintenance requests or concerns from staff members.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Maintained building cleanliness and appearance through regular cleaning, painting, and minor cosmetic repairs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Operations Manager
Elkwater Lake Lodge
Medicine Hat, AB (Elkwater)
09.2005 - 04.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Medicine Hat High School
Medicine Hat, ABPower Engineering (4th Class)
Southern Institute of Technology (SAIT)
Calgary AB2016
Skills
10 years experience in operation, maintenance, troubleshooting, repair and commissioning of all types of HVAC equipment including, Air Handlers, Boilers, Furnaces, Condensers, Make up Air Units, Rooftop Units Fan Coils, Cooling Towers, Chillers, etc
Troubleshooting repair and maintenance of plumbing systems and components, sanitary and storm drains, and septic tanks
Troubleshooting, maintenance and repair of minor electrical and lighting issues
Regular monitoring and coordination of annual verification and testing of all building life safety systems including Fire Alarm Panels/boosters, Fire Hydrants, Fire Sprinklers, Standpipes, Hose Cabinets, Emergency Power Gensets and Lighting, and specialty fire suppression systems (kitchen and data rooms)
Troubleshooting and minor repairs to Commercial Kitchen equipment including gas and steam appliances, coolers, and freezers
Extensive experience operating and troubleshooting Building Management and Control Systems (BMCS) including Johnson Controls Metasys and Siemens Apogee
Languages
English
Native or Bilingual
Timeline
O&M Specialist III (HVAC) - Team Lead
Johnson Controls LP Canada
05.2014 - Current
Facility Maintenance Worker
Chinook Village Retirement Comminity
02.2011 - 05.2024
Operations Manager
Elkwater Lake Lodge
09.2005 - 04.2010
High School Diploma -
Medicine Hat High School
Power Engineering (4th Class)
Southern Institute of Technology (SAIT)