Mike Campbell
Vancouver
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Account Manager
Ritchie Bros
12.2017 - 01.2025
- I provide Financing options for customers
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Service Representative
Cash Money Cheque Cashing
03.2017 - 12.2017
- I processed Pay Day loans for all different types of customers
- I cashed all forms of checks for clients
- I prepared money orders
- Processed roughly 75 transactions per day via cash or debit
- Made 50 outbound calls to potential customers per day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inside Sales Representative
1-800-Got-Junk
10.2016 - 03.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Representative
Shaw Communications
11.2015 - 09.2016
- Worked in a high performance call center that was sales based
- Made between 75-125 calls per day to potential customers
- Participated in industry trade shows and conferences to network with potential clients, increasing brand visibility.
- Analyzed market trends to identify potential gaps that could be filled by our products or services, driving innovation within the company.
Channel Care Representative
Telus Mobility
09.2012 - 10.2015
- I started off working for Telus at a dealer store where I was consistently in the Top 20 sales representatives in Canada for Telus
- I was then moved to the corporate office working in Channel Care which is corporate and dealer store advisory
Inside Sales Representative
Cityfone Telecommunications
02.2011 - 08.2012
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Rental Sales Agent
Reliance Home Comfort
07.2007 - 10.2010
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
Rogers Representative
The Source
05.2005 - 12.2007
- Sold various types of Rogers products in a retail atmosphere
- Was consistently in the Top 10 for sales for Rogers in Canada
- Trained in all aspects for Rogers
- Trained new co-workers
Education
Hotel and Restaurant Management -
Sir Sandford Fleming College
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Relationship building
- Strategic planning
- Goal oriented
- Sales development
Languages
English
Native or Bilingual
Timeline
Account Manager
Ritchie Bros
12.2017 - 01.2025
Customer Service Representative
Cash Money Cheque Cashing
03.2017 - 12.2017
Inside Sales Representative
1-800-Got-Junk
10.2016 - 03.2017
Inside Sales Representative
Shaw Communications
11.2015 - 09.2016
Channel Care Representative
Telus Mobility
09.2012 - 10.2015
Inside Sales Representative
Cityfone Telecommunications
02.2011 - 08.2012
Rental Sales Agent
Reliance Home Comfort
07.2007 - 10.2010
Rogers Representative
The Source
05.2005 - 12.2007
Hotel and Restaurant Management -
Sir Sandford Fleming College
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