Summary
Work History
Education
Skills
Affiliations
Languages
Timeline
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Mike Ayala

San Juan Capistrano

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Work History

Associate

In N Out
San Juan Capistrano
06.2025 - 10.2025
  • Provided excellent customer service in fast-paced restaurant environment.
  • Prepared food items according to company standards and safety guidelines.
  • Maintained cleanliness and organization of dining area and kitchen stations.
  • Assisted team members with order fulfillment during peak hours.
  • Operated kitchen equipment safely and efficiently for food preparation tasks.
  • Collaborated with coworkers to ensure timely service and customer satisfaction.
  • Handled cash transactions and processed payments accurately at the register.
  • Followed health regulations to maintain safe food handling practices.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Analyzed financial data to identify trends and areas for improvement.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Server

Baskin Robbins
Dana Point
06.2025 - 09.2025
  • Provided excellent customer service in a fast-paced ice cream shop.
  • Prepared and served a variety of ice cream products and desserts.
  • Maintained cleanliness and organization of service area and equipment.
  • Operated cash register, processed transactions, and handled cash accurately.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Assisted customers with menu choices and offered product recommendations.
  • Followed health and safety regulations while handling food items.
  • Managed inventory by restocking supplies and tracking product freshness.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
05-2024

Skills

  • Customer service
  • Time management
  • Effective communication
  • Employee training
  • Relationship building
  • Sales techniques
  • Problem resolution
  • Task prioritization
  • Leadership qualities
  • Courteous and professional
  • Client relationship management
  • Product knowledge
  • Problem-solving
  • Customer interaction

Affiliations

  • Love all things that involve being active like running, working out, playing golf with friends, I love to do it all.
  • Always a kind person to people I know or have never met and trying to show I am a outgoing person.

Languages

English
Full Professional
Spanish
Limited

Timeline

Associate

In N Out
06.2025 - 10.2025

Server

Baskin Robbins
06.2025 - 09.2025

High School Diploma -

Dana Hills High School
Mike Ayala