Mikaylah Grogans
Antioch
Summary
I'm a highly motivated worker with extensive customer service and sales experience. I am outgoing with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. I have been consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Sales Associate
Tilly's
03.2025 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Intern
Deer Valley Unified School District
08.2024 - 06.2025
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Created design work for print and digital sales and marketing.
Education
High School Diploma -
Deer Valley High School
Antioch, CASkills
- Promotional support
- Retail loss prevention
- Upselling
- Brand promotion
- Exceptional customer service
- Multi-tasking strength
- Cash handling
- Sales expertise
Timeline
Sales Associate
Tilly's
03.2025 - Current
Intern
Deer Valley Unified School District
08.2024 - 06.2025
High School Diploma -
Deer Valley High School