Mikayla Zeppieri
Vaughan,ON
Summary
- Hardworking and reliable professional with strong experience at Fortinos Supermarket. Skilled in customer service, cash handling, and supporting front-end operations. Known for being approachable, dependable, and able to step in where needed to keep things running smoothly. Comfortable handling money, assisting customers, and leading a team to ensure a positive shopping experience.
- I am a Professional retail worker known for high standards and results-driven approach. Proficient at fostering team collaboration and consistently meeting customer satisfaction goals. Reliable and adaptable, ensuring smooth operations and handling customer inquiries with ease. Skilled in cash handling, inventory management, and maintaining welcoming store environment.
Overview
5
5
years of professional experience
Work History
Cashier/Assistant Front End Manager
Fortinos Supermarket
10.2022 - Current
- Oversaw daily front-end operations, including supervising cashiers, customer service desk, and self-checkout stations to ensure smooth workflow and excellent customer experience.
- Managed end-of-day financial balancing by closing registers, reconciling tills, and combining deposits with accuracy and accountability.
- Provided leadership, coaching, and support to front-end staff to maintain high standards of service and efficiency.
- Resolved customer concerns promptly and professionally, ensuring positive customer interactions and retention.
- Coordinated online order pickups and in-store customer service requests, ensuring orders were fulfilled accurately and on time.
- Maintained compliance with company policies and cash-handling procedures to minimize discrepancies and uphold security standards.
- Assisted with scheduling, task delegation, and training new staff to support team development and productivity.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Cannoli Queens
01.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Display of pastries,boxing and gift rapping as well as taking online orders.
- Boosted online sales by developing and implementing effective digital marketing strategies such as actively posting on social media to keep consumers updated.
Education
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto04-2028
No Degree -
Father Bressani Catholic Highschool
Vaughan, ON06-2024
Skills
- Customer engagement
- Analytical problem-solving
- Collaborative teamwork
- Patient and empathetic
- Reliability and punctuality
- Flexible schedule
- Cash handling
- Professional appearance
- Front desk operations
- Team leadership
- Time management
Languages
English
Native or Bilingual
Timeline
Cashier/Assistant Front End Manager
Fortinos Supermarket
10.2022 - Current
Cashier
Cannoli Queens
01.2021 - 09.2021
Bachelor of Arts - Sociology
Toronto Metropolitan University
No Degree -
Father Bressani Catholic Highschool
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