Mikayla Wood
Belwood
Summary
Highly motivated individual with extensive customer service, sales and production experience. Outgoing creative professional with track record of driving increased revenue, improving experiences and elevating company profile with targeted markets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista/Server/Bartender
The Vault
11.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cooked and served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness in all areas including dishes, tables, floors etc. throughout the day.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Social Media Manager
Multiple Businesses
08.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
Sales Associate
Gemlet
09.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hostess
Elora Mill Hotel & Spa, Elora
06.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Completed daily side work and opening and closing duties without fail.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Diploma - Criminal Justice
Humber College
Toronto, ON04.2024
Skills
- Attention to detail
- Team player
- Social media management
- Multitasking
- Time management
- Exceptional customer service
- Strong work ethic
- Highly reliable
Languages
English
Certification
Smart Serve
CPR
WHIMIS
Food Handler
Photographer
Dedicated and passionate beginner photographer with a keen eye for detail and a drive for creativity. Proficient in capturing moments that evoke emotion and tell compelling stories through the lens. Eager to expand skills and knowledge in photography techniques and technology. Strong foundation in composition, lighting, and post-processing. Committed to delivering high-quality work and exceeding client expectations. Seeking opportunities to further develop and showcase talents in the dynamic field of photography.
Timeline
Social Media Manager
Multiple Businesses
08.2024 - Current
Barista/Server/Bartender
The Vault
11.2023 - Current
Sales Associate
Gemlet
09.2022 - 08.2023
Hostess
Elora Mill Hotel & Spa, Elora
06.2022 - 01.2023
Diploma - Criminal Justice
Humber College
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