Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Mikayla Sorensen
Dauphin,MB
Summary
Overview
5
years of professional experience
Work History
Countryfest Community Cinema
Assistant Manager
05.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
4L Communications
Telus Sales Representative
05.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sorensen EnergyDauphin, MB
Senior System Administrator
01.2018 - Current
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
NDA
Field Support Analyst
03.2021 - 08.2022
Job overview
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Education
Robertson CollegeRemote
Computer Support Technician Diploma from Computer Science
01.2020 - 07.2020
University Overview
- Final Grade: 98.5%
Skills
- Microsoft Networking
- Help Desk
- Special Projects
- Computer System Maintenance
- TCP/IP
- Apple IOS
- Linux Programming and Administration
- Hardware and Software Configuration
- Threat Detection
- CompTIA A
- Kali Linux
- Bug Bounty Hunting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Timeline
Assistant Manager
Countryfest Community Cinema
05.2023 - Current
Telus Sales Representative
4L Communications
05.2023 - Current
Field Support Analyst
NDA
03.2021 - 08.2022
Robertson College
Computer Support Technician Diploma from Computer Science
01.2020 - 07.2020
Senior System Administrator
Sorensen Energy
01.2018 - Current
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