Mikayla Silva
Newark
Summary
Possessing excellent communication skills and positive attitude, always ready to assist customers with their needs. Knowledge of conflict resolution and proficiency in handling customer inquiries and complaints. Capable of building strong customer relationships and ensuring high levels of satisfaction.
Offering strong ability to connect with people and build rapport, eager to learn and grow in customer service environment. Delivers effective communication and problem-solving skills. Ready to use and further enhance customer interaction skills.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Silliman Activity and Family Aquatic Center
02.2025 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
Starbucks Clerk
Safeway
08.2022 - 10.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures.
- Maintained a professional atmosphere within the work setting through effective communication skills.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Newark Memorial High School
Newark, CA06-2021
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Credit card processing
- Membership renewals
- Team monitoring
Timeline
Senior Customer Service Representative
Silliman Activity and Family Aquatic Center
02.2025 - Current
Starbucks Clerk
Safeway
08.2022 - 10.2024
High School Diploma -
Newark Memorial High School