Mikayla Rafael
Brentwood,CA
Summary
Professional receptionist with strong focus on team collaboration and achieving results. Skilled in managing front desk operations, coordinating schedules, and providing exceptional customer service. Adaptable to changing needs and reliable for consistent performance. Known for strong communication, organizational skills, and positive, approachable demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Front Desk Receptionist
Delta Valley Health Club
10.2021 - 06.2025
- Answered questions regarding company pricing and policies
- Satisfied guest needs by signing them or their child up for swimming lessons, exceeding monthly goals
- Created and welcomed families upon arrival, ensuring they felt comfortable
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Contributed to positive work environment by maintaining professional communication with colleagues at all times
- Coordinated lesson schedules for both staff and guests effectively
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
Education
Associate in Science (A.S) - Liberal Arts, Math, and Sciences
Los Medanos College
Pittsburg, CA12.2025
Associate in Science (A.S) - Allied Health Services
Diablo Valley College
Pleasant Hill, CA12.2025
High School Diploma -
Liberty High School
Brentwood, CA06-2023
Skills
- Task prioritization
- Decision-making
- Leadership
- Data entry proficiency
- Verbal and written communication
- Analytical communication
- Professional demeanor
- Sales assistance
- Workplace safety
- Appointment scheduling
- Time management
- Team collaboration
Certification
- CNA - Certified Nurse Assistant
- Certified Nurse Assistant Training, Pass Institute - June 4th, 2025 to July 3rd, 2025
Timeline
Lead Front Desk Receptionist
Delta Valley Health Club
10.2021 - 06.2025
Associate in Science (A.S) - Liberal Arts, Math, and Sciences
Los Medanos College
Associate in Science (A.S) - Allied Health Services
Diablo Valley College
High School Diploma -
Liberty High School
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