Mikayla Potterton
Lethbridge,AB
Summary
Objective: Currently Looking for employment, where I can use my present skills and contribute to your team. As well as room for career advancement and personal growth.
Overview
13
13
years of professional experience
Work History
Crisis Intervention Worker
Medicine Hat Women's Shelter Society
11.2021 - 02.2022
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Worked with the clients to develop support networks and multifaceted coping techniques for daily life.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Counseled clients in individual or group sessions to assist in dealing with a wide range of topics such as education on family violence, communal living, health and safety, Risk assessments and safety plans.
Youth Shelter Support Worker
McMan Youth and Family Services
09.2021 - 09.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Oversaw day-to-day activities of residents in the group home facility.
Daytime Shelter and SIU Support Worker
McMan
06.2021 - 08.2021
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated referrals and direct support for participants.
- Used Microsoft Word and other software tools to create documents and other communications.
- up kept workplace hygiene to AHS standards.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
DSW Worker
Next step Residential Services
03.2021 - 06.2021
- Transported and accompanied clients to scheduled appointments, including social security, therapy and doctor appointments.
- Maintained records of client condition, progress and care.
- Corrected unacceptable behavior to help clients meet necessary house rule requirements.
- Conversed, entertained and read aloud to clients to promote mental health and alertness.
- Analyzed overall client performance to recommend specific plan goals.
- Dispensed necessary medication to improve client health condition.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Integrated residents into communities by organizing holiday and leisure activities.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Child Care Professional
Tiny Tots Preschool
11.2018 - 11.2019
- Be actively engaged with children
- Complete appropriate documentations
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed lessons and activities to promote children's physical and emotional development.
- Managed safety and security of all children under care.
- Met with parents about daily activities, positive developments and issues.
- Taught children to organize toys, wash hands and share by leading by example.
- Kept all areas neat, clean and properly sanitized.
Support Worker
Quest Support Services
02.2018 - 07.2018
- Visited home environments to help clients develop life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Kept clients engaged in social networks and communities.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Documented daily activities, behaviors and incidents for permanent record.
- Transported clients to appointments, shopping venues and entertainment events.
Assembly line worker
AGI Nobleford
05.2017 - 09.2017
- Completed durable assemblies and subassemblies with hand and power tools.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Sampled and tested final products to check conformance with production tolerances.
- Followed outlined specifications to implement effective assembly plans.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Assembled components with minimal supervision, exceeding all expected project milestones.
Pet Consultant
Petland
01.2017 - 09.2017
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Bakery and Grocery Team Member
Save-On-Foods
08.2013 - 07.2017
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Volunteer
Lethbridge Animal Shelter
06.2016 - 08.2016
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags, sanitization and organization.
- Walked pets outside to prevent accidents in group play areas and on bedding.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Office Volunteer
Noble Central School
09.2010 - 06.2013
- Completed hygiene and cleaning duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Cashier
Pegs Kitchen
06.2012 - 08.2012
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Met daily and special cleaning needs.
Volunteer
Project Connect
05.2010 - 05.2010
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Provided immediate responses to questions from the public utilizing the services.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat and operational facilities to serve all program needs.
- Greeted visitors and answered questions about program, requirements and opportunities.
Education
Diploma - Correctional Studies
Lethbridge College
Lethbridge, AB01.2024
Diploma - Criminal Justice Studies
Lethbridge College
Lethbridge, AB06.2018
High School Diploma -
Chinook High School
Lethbridge, AB05.2016
Skills
- Focused and dedicated
- Empathetic and compassionate
- Reliable
- Supportive
- Team player with or without supervision
- Open minded
- Willing and ready to further my education and knowledge
- Friendly
References
Angela Hollander - Ex- Co Worker- Medicine Hat, AB- (587)253-2400
Ashlynne VanBuuren - Volunteer Supervisor- Lethbridge, AB- (403)715-6083
Jessica Girard- Fudge- Personal reference (friend)- Calgary, AB- (403)715-6178
Timeline
Crisis Intervention Worker
Medicine Hat Women's Shelter Society
11.2021 - 02.2022
Youth Shelter Support Worker
McMan Youth and Family Services
09.2021 - 09.2023
Daytime Shelter and SIU Support Worker
McMan
06.2021 - 08.2021
DSW Worker
Next step Residential Services
03.2021 - 06.2021
Child Care Professional
Tiny Tots Preschool
11.2018 - 11.2019
Support Worker
Quest Support Services
02.2018 - 07.2018
Assembly line worker
AGI Nobleford
05.2017 - 09.2017
Pet Consultant
Petland
01.2017 - 09.2017
Volunteer
Lethbridge Animal Shelter
06.2016 - 08.2016
Bakery and Grocery Team Member
Save-On-Foods
08.2013 - 07.2017
Cashier
Pegs Kitchen
06.2012 - 08.2012
Office Volunteer
Noble Central School
09.2010 - 06.2013
Volunteer
Project Connect
05.2010 - 05.2010
Diploma - Correctional Studies
Lethbridge College
Diploma - Criminal Justice Studies
Lethbridge College
High School Diploma -
Chinook High School
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