Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Moser

Ottawa

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Carleton University Athletics
03.2025 - Current


  • Ensures a welcoming first point of contact experience for customers
  • Resolves customer complaints with empathy in a timely manner.
  • Handles calls efficiently, finding satisfactory resolutions for customers.
  • Responds to customer requests for memberships, products, services, and company information.
  • Processes payment transactions with accuracy and confidentiality.


Events and Experiences Representative

Oseg Group
05.2024 - Current
  • Act as a primary point of contact for fans of the Ottawa Redblacks and Ottawa 67's, ensuring they have an excellent game-day experience.


  • Ensure event spaces are set up properly for fan engagement areas.


  • Assist with the smooth operation of the game-day experience, coordinating with security, ushers and other staff to ensure the event runs without disruption.


  • Address customer concerns or issues, offering timely solutions to enhance the fan experience.

Administrative Assistant

Softzone Inc
05.2020 - 03.2024
  • Maintained files and filing, keeping sensitive information confidential.


  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.


  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, Powerpoint.


  • Maintained database of client contact information with accuracy and attention to detail.

Coach

Junior Ravens Soccer
01.2022 - 01.2024
  • Developed team-building exercises to promote unity and collaboration.


  • Created and executed drills for children ages 5-10, ensured that instructions were consistent and the weeks schedule was understood by participants and parents.


  • Worked cooperatively with other coaches and ensured clear communication.

Education

Bachelor of Arts - Criminology And Criminal Justice

Carleton University
Ottawa, ON
01-2025

Skills

  • Customer Support
  • Goal-Oriented
  • Leadership Skills
  • Multitasking Abilities
  • Office Administration
  • Problem-Solving
  • Time Management
  • Team Collaboration

Certification

  • Standard First Aid & CPR/AED Level C
  • AODA Training Certification
  • Payment Card Industry Compliance training

Timeline

Customer Service Representative

Carleton University Athletics
03.2025 - Current

Events and Experiences Representative

Oseg Group
05.2024 - Current

Coach

Junior Ravens Soccer
01.2022 - 01.2024

Administrative Assistant

Softzone Inc
05.2020 - 03.2024

Bachelor of Arts - Criminology And Criminal Justice

Carleton University

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Mikayla Moser