Mikayla Moidlova
Calgary,AB
Summary
Outgoing and determined individual that thrives in a fast paced environment. Ensuring that guests have an exceptional dining experience by meeting their unique needs is my strong suit. I can learn new tasks quickly and effectively and will go above and beyond what’s expected of me.
Overview
2
2
years of professional experience
Work History
Server/Bartender (seasonal)
Humber Valley Golf Resort
06.2023 - 10.2023
- Promptly attending guest needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Food and beverage handling for wedding parties of 80+ adhering to guest allergies and preferences
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
Administrator
Stepping Stones Day Care Society
08.2022 - 03.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
- Conducted interviews with participants to assess eligibility.
- Monitored and updated filing systems to meet organization standards.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Fostered healthy relations with parents and inquiring families.
- Observed and monitored children's play activities.
- Communicated with children's parents or guardians about daily activities, behaviours, and related issues.
- Maintained a clean working area for both staff members and children.
- Managed the companies social media pages with upcoming events, fundraising & general news.
Hostess/server
Earls Kitchen + Bar
02.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed side work and opening and closing duties daily.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Connex High School
Maple Ridge, BC06.2022
Skills
Friendly and outgoing, eager to make lasting connections with guests
Strong work ethic
Team player
Flexible schedule
Excellent attention detail
Can confidently complete tasks in a timely manner during busy hours
Languages
English
Timeline
Server/Bartender (seasonal)
Humber Valley Golf Resort
06.2023 - 10.2023
Administrator
Stepping Stones Day Care Society
08.2022 - 03.2023
Hostess/server
Earls Kitchen + Bar
02.2022 - 07.2022
Connex High School
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