Mikayla Major
Clovis
Summary
Hard working and reliable individual with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and critical thinking, I effectively resolved escalated issues while fostering a positive work environment. Committed to maintaining high standards, I excelled in inventory management and ensured compliance with safety guidelines.
Overview
2024
2024
years of professional experience
Work History
Shift Manager
Wendy's
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Dental Assistant
Pacific Dental Group
01.2017 - 06.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Front office billing and insurance benefits.
- Faxing, Dentrix, and Microsoft.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Dental Assisting Certificate - Dental Assisting
UEI College
11.2016
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Interpersonal skills
- Payment processing
- Documentation and reporting
- Flexible schedule
- Verbal and written communication
- Customer service
- Critical thinking
- Computer skills
- Coaching and mentoring
Timeline
Dental Assistant
Pacific Dental Group
01.2017 - 06.2023
Shift Manager
Wendy's
Dental Assisting Certificate - Dental Assisting
UEI College
Similar Profiles
KATHERINE KurtzKATHERINE Kurtz
Manager at Wendy'sManager at Wendy's
Amaralee ClaroAmaralee Claro
Cashier at Wendy'sCashier at Wendy's
Nickel AgyekumNickel Agyekum
Crew Member at Wendy'sCrew Member at Wendy's