Mikayla Macias
Oakland
Summary
Experienced in customer service with a background in the restaurant industry, demonstrating strong organizational skills and effective communication. Managed multiple tables simultaneously while ensuring accurate order entry and payment handling, contributing to a positive dining experience for guests. Adapted to high-pressure environments, resolving conflicts and maintaining a positive atmosphere. Previous experience as a caretaker highlights adaptability and commitment to providing support in challenging situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Cattlemens
Livermore
06.2024 - 06.2025
- I have been a server at Cattlemen's for almost a year. It is my first job back since having my baby and not working for almost 2 years. I handle money, greet guests, take orders, use the POS (Toast), deliver food, enter orders accurately, care for 4-6 tables simultaneously and efficiently, and give exceptional customer service. I take my job very seriously and love to connect with guests and give them a great experience.
Stay at Home Mom/Caretaker
11.2022 - 06.2024
- I have been a stay at home mom to my baby girl and a caretaker to my husband who was involved in an unfortunate accident last year. But I am a hard worker and ready to get back in the work force.
Server
The Cheesecake Factory
Pleasanton
10.2021 - 11.2022
Server/Bartender
Stockmen's Club
Livermore
03.2021 - 10.2021
Server/Bartender
Demitri's Taverna
Livermore
03.2020 - 10.2021
Server
World of Beer
Dublin
08.2018 - 03.2020
Server
Kura Sushi USA, Inc.
Pleasanton
01.2018 - 08.2018
- Serving food, drinks, sides, cleaning/side work, communicating effectively with kitchen staff and management, and great customer service.
Sales Associate
Crocs
11.2016 - 06.2017
- I worked at crocs as a sales associate and my main roles were communication with customers, managing the cash wrap, cleaning the store, answering phones, maintaining general knowledge of products and sales promotions, folding clothes, handling money/basic counting, and changing displays in store.
Paraprofessional
Castro Valley Unified School District
08.2015 - 06.2016
- Working with students with special needs in grades K-3. Assisting with reading, writing, and social activities. My responsibilities included communicating with students and parents as well as instructing class activities.
Education
HS Diploma -
ASU Mary Lou Fulton School of Teaching
01.2017
Skills
- Organizational Skills
- Special Education
- Restaurant experience
- POS
- Sales
- Conflict Management
- Problem solving
- Food safety
- Time management
- Fast learner
- Customer Service
- Childcare
- Adaptability
- Working under pressure
- Critical thinking
- Balancing tasks
- Money handling
- Strong work ethic
- Maintaining a positive attitude
- Conflict resolution
- Working well in a team atmosphere
Certification
- CPR/First Aid/AED Certification, Present
- ServSafe Food Handler
- Responsible Beverage Server, 03/01/25, 03/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills Summary
- Adaptability
- Problem solving
- Working under pressure
- Critical thinking
- Balancing tasks
- Money handling
- Strong work ethic
- Maintaining a positive attitude
- Conflict resolution
- Time management
- Working well in a team atmosphere
- Excellent written and verbal communication skills
Timeline
Server
Cattlemens
06.2024 - 06.2025
Stay at Home Mom/Caretaker
11.2022 - 06.2024
Server
The Cheesecake Factory
10.2021 - 11.2022
Server/Bartender
Stockmen's Club
03.2021 - 10.2021
Server/Bartender
Demitri's Taverna
03.2020 - 10.2021
Server
World of Beer
08.2018 - 03.2020
Server
Kura Sushi USA, Inc.
01.2018 - 08.2018
Sales Associate
Crocs
11.2016 - 06.2017
Paraprofessional
Castro Valley Unified School District
08.2015 - 06.2016
HS Diploma -
ASU Mary Lou Fulton School of Teaching