MIKAYLA LEE
Concord
Summary
Dedicated professional with 2 years in customer service and experience working with children. Proven ability to engage diverse groups and foster a positive atmosphere, with expertise as a building monitor implementing safety protocols.
As a Shipt Shopper, I managed time effectively while ensuring timely grocery deliveries. My role as a Parts Runner for an auto body shop enhanced my logistical skills through efficient coordination of parts delivery. Committed to safety and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipt Shopper
Shipt
07.2021 - 01.2025
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Improved communication with customers through consistent updates regarding their order status.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
YOUTH DEVELOPMENT PROFESSIONAL
Boys And Girls Club Of Silicon Valley
10.2022 - 09.2024
- Assess individual needs of youth to develop appropriate plans for their development
- Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth
- Organized recreational activities such as sports tournaments, movie days, field trips, and other events
- Coordinated with parents and guardians to ensure that the needs of each youth were being met
- Monitored progress of youth in order to evaluate program effectiveness
- Maintained records of attendance and other pertinent information about participants
- Encouraged positive behavior by setting expectations and providing feedback
- Created a safe environment where youths could express themselves without fear of judgement
CASHIER AND BOWLING ATTENDANT
Round One Entertainment
08.2021 - 06.2022
- Greeted customers and answered any questions they had about products and services
- Operated cash register efficiently and accurately
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Assisted customers over the phone regarding store operations and product information
- Swept and mopped floors, vacuumed carpets, and wiped tables
- Assisted customers in setting up their bowling lanes, including placing bumpers for children
- Monitored the progress of games to ensure safety regulations were followed
BUILDING ATTENDANT
City of Dublin
04.2019 - 06.2021
- Managed facility operations, ensuring compliance with safety regulations
- Implemented efficient maintenance schedules, reducing downtime and enhancing visitor experience
- Provided exceptional customer service, resolving visitor concerns promptly
- Resolved visitor concerns promptly, maintaining high standards of customer service
- Observed safety protocols and security requirements.
- Reduced incidents of vandalism and theft by maintaining a vigilant watch on the property and promptly reporting suspicious activities.
- Maintained accurate records of visitor access, deliveries, and other relevant building activity for effective oversight.
- Responded to inquiries, resolved problems and provided policy, procedure and program information to support building activities.
- Assisted in emergency situations, ensuring the safety of occupants and minimizing damage to the property.
Parts Runner
Auto Sport Pro Body
12.2017 - 02.2019
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Conducted regular audits of inventory levels to maintain optimal stock quantities and minimize backorders.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
- Improved inventory management by organizing and maintaining parts storage areas.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
TEAM MEMBER
Taco Bell
09.2016 - 07.2017
- Efficiently handled cash, boosting customer satisfaction and operational flow
- Collaborated with kitchen staff to ensure accurate orders and high service standards
- Maintained cleanliness and food safety, enhancing customer trust and compliance
- Supported team during peak hours, improving service speed and customer experience
Education
BACHELOR OF ARTS - HUMAN AND CHILD DEVELOPMENT
California State University East Bay
Hayward, CAASSOCIATE OF ARTS - PSYCHOLOGY
Las Positas College
Livermore, CA05.2021
Skills
- Security awareness
- Group Supervision
- Problem-solving
- Multitasking
- Conflict Resolution
- Customer Service
- Route planning
- Stress tolerance
- Tech-savviness
- Attention to detail
- Heavy lifting
- Documentation and reporting
Valid Driver License
True
Certification
- CPR/First Aid/AED
- Guard Card
Timeline
YOUTH DEVELOPMENT PROFESSIONAL
Boys And Girls Club Of Silicon Valley
10.2022 - 09.2024
CASHIER AND BOWLING ATTENDANT
Round One Entertainment
08.2021 - 06.2022
Shipt Shopper
Shipt
07.2021 - 01.2025
BUILDING ATTENDANT
City of Dublin
04.2019 - 06.2021
Parts Runner
Auto Sport Pro Body
12.2017 - 02.2019
TEAM MEMBER
Taco Bell
09.2016 - 07.2017
BACHELOR OF ARTS - HUMAN AND CHILD DEVELOPMENT
California State University East Bay
ASSOCIATE OF ARTS - PSYCHOLOGY
Las Positas College
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