Mikayla Lake
Toronto
Summary
Customer service professional with proven expertise in resolving issues, managing high-volume inquiries, and enhancing customer satisfaction. Strong communicator, detail-oriented, and skilled in using CRM tools to deliver efficient, personalized support.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Shoe Company
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Teleperformance
03.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
VIP Hostess
XANGO/ARCANE
04.2022 - 02.2023
- Enhanced guest experience by providing personalized attention and anticipating needs.
- Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
- Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
- Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
Education
High School Diploma -
Newtonbrook Secondary School
Skills
- Excellent customer service skills
- Team player with recognized leadership abilities
- Professional telephone demeanor
- Excellent oral/written communications
- Highly developed skills of observation
- Strong negotiation skills to help with problem solving
- Follows company guidelines and procedures
- Able to work independently
Timeline
Sales Associate
The Shoe Company
09.2024 - Current
Customer Service Representative
Teleperformance
03.2023 - 12.2023
VIP Hostess
XANGO/ARCANE
04.2022 - 02.2023
High School Diploma -
Newtonbrook Secondary School
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