Mikayla Kruger
Chatham,ON
Summary
Seasoned Baker at Tim Hortons, adept in team training and enhancing customer satisfaction through high-quality baked goods. Excelled in food safety and multitasking, significantly improving production efficiency. Demonstrated exceptional leadership and active listening skills, fostering a collaborative work environment and ensuring product excellence.
Overview
8
8
years of professional experience
Work History
Baker
Tim Hortons
05.2022 - 09.2024
- Was a keyholder with the responsibility of opening the store every morning and preparing all the baked goods alone
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures
Party Host (childrens Parties)
Funvilla
01.2019 - 11.2021
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Planned parties according to customer specifications.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Established rapport with guests of all ages through engaging interactions and genuine interest in their enjoyment of the event.
- Took information about guests' party size, led to seating, offered menus, and Action.
Breakfast Attendant
Best Western Plus Hotel
02.2017 - 02.2018
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
Education
Centennial High School
Welland, ON06.2019
Skills
- Opening and closing duties
- Team building
- Team Training
- Active Listening
- Task Prioritization
- Multitasking Abilities
- Reliable and Responsible
- Product presentation
- Quality Control
- Food safety and sanitation
Languages
English
Native or Bilingual
Timeline
Baker
Tim Hortons
05.2022 - 09.2024
Party Host (childrens Parties)
Funvilla
01.2019 - 11.2021
Breakfast Attendant
Best Western Plus Hotel
02.2017 - 02.2018
Centennial High School
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