Mikayla-Jo Peters
Burnaby,BC
Summary
Experienced in retail operations and customer service, prioritizing accurate transactions and striving for positive customer interactions. Demonstrated ability to efficiently handle high-volume transactions and resolve issues promptly. Strong background in cash handling and excellent communication skills, well-equipped to contribute to a successful retail environment.
Overview
5
5
years of professional experience
Work History
Cashier
FreshCo
09.2022 - 12.2022
- Efficiently managed cash register operations, ensuring accurate handling of all transactions
- Thrived in a fast-paced environment, maintaining productivity and quality service
- Resolved customer issues calmly and professionally to enhance satisfaction and experience
Customer Support Representative
Concentrix
07.2022 - 08.2022
- Assisted customers with technical issues, providing solutions under tight time constraints
- Strengthened ability to work independently, consistently meeting performance metrics
- Excelled in managing high-pressure situations while maintaining customer satisfaction
Food Service Assistant
Freshii
03.2021 - 06.2021
- Prepared food orders with accuracy, meeting company standards for quality and cleanliness
- Provided prompt, friendly service to ensure a positive customer experience
- Maintained a clean, organised workspace to ensure health and safety compliance
Sales Representative (Remote)
CutCo
06.2020 - 07.2020
- Successfully adapted to remote work environment, managing customer outreach and scheduling through Zoom
- Developed strong sales skills, achieving weekly targets through proactive engagement
- Improved computer proficiency, expanding abilities in digital communication and scheduling
Front Counter/Service
McDonald's
06.2018 - 06.2019
- Delivered efficient, friendly service, ensuring high customer satisfaction levels
- Maintained clean workstations and performed various duties to support team operations
- Gained familiarity with POS systems and built strong communication skills with customers
Education
High School Diploma -
Rick Hansen Secondary School
Abbotsford, BC06.2020
Skills
- Strong interpersonal and communication skills
- Positive attitude and adaptability
- Team player with creativity and innovation
- Effective problem-solving under pressure
- Proficient in workplace organizations and time management
- Skilled in managing transactions and customer satisfaction
- Work Ethic and Integrity
- Patience and Empathy
- Customer Assistance
- Customer Service
Volunteer Experience
- Aboriginal Centre, Clothing Room, 10/01/16, 09/01/20, Organised and maintained inventory, ensuring ease of access for community members., Assisted patrons in locating items, fostering a welcoming environment.
- McDonald's, Car Wash Fundraiser, Abbotsford, BC, 05/01/19, Collaborated with team members to support fundraising events, ensuring efficient workflow., Paid attention to detail to provide an exceptional experience for event attendees.
Languages
English
Native or Bilingual
Timeline
Cashier
FreshCo
09.2022 - 12.2022
Customer Support Representative
Concentrix
07.2022 - 08.2022
Food Service Assistant
Freshii
03.2021 - 06.2021
Sales Representative (Remote)
CutCo
06.2020 - 07.2020
Front Counter/Service
McDonald's
06.2018 - 06.2019
High School Diploma -
Rick Hansen Secondary School
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