Mikayla Howden
Midhurst
Summary
Experienced professional with a strong background in customer service and problem-solving. Skilled in communication, conflict resolution, and handling customer inquiries efficiently. Known for being reliable, adaptable, and a great team player, with a focus on achieving results and meeting both customer and organizational goals. Seeking to transition into a new field where my skills and knowledge, supported by my degree, can be leveraged to enhance team performance and drive customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bartender
LIARS
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Beverage Cart Attendant
Tangle Creek Golf & Country Club
04.2023 - 12.2023
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Expertise in serving large banquets consisting of tournaments and weddings
Server
Milestones Grill And Bar
04.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
Waterloo, ON06-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Hospitality service expertise
- Service-oriented mindset
- Responsible and Dependable
- Physically fit/Healthy
- Strong communication and listening skills
- Strong ethics/trustworthy
- Experienced in fitness and nutrition
- Highly organized
Languages
English
Timeline
Beverage Cart Attendant
Tangle Creek Golf & Country Club
04.2023 - 12.2023
Bartender
LIARS
06.2021 - Current
Server
Milestones Grill And Bar
04.2020 - 09.2022
Bachelor of Arts - Psychology
Wilfrid Laurier University
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