Summary
Overview
Work History
Education
Skills
Projects
Awards
Languages
Timeline
Generic

Mikayla Hernandez

Medicine Hat,Canada

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

11
11
years of professional experience

Work History

Owner, Nail Technician

Holistic Hands
03.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Interacted well with customers to build connections and nurture relationships.

Front Desk Receptionist

Bella Vista Inn
03.2018 - 10.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Fashion Associate

Reitmans
09.2014 - 04.2015
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Increased sales through effective up-selling and cross-selling of complementary items.
  • Managed inventory and ensured proper stock levels for high-demand products.
  • Assisted in visual merchandising, creating eye-catching displays to attract customers.

Cashier

Sobeys
06.2013 - 09.2014
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Administrative Assistant

John Deere
09.2013 - 02.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Social Work - Social Work

Medicine Hat College
Medicine Hat
06-2027

Certificate of Completion - Aesthetics

Spa Academy
Saskatoon, SK
04-2015

High School Diploma -

Leroy High School
Leroy, SK
09-2013

Skills

  • Small business operations
  • Client service
  • Cost reduction
  • Attention to detail
  • Fashion illustration
  • Social media marketing
  • Computer skills
  • Customer assistance
  • Patience and empathy
  • Team collaboration
  • Money handling
  • Reliability and punctuality

Projects

Taylor Swift Tribute- Eras Tour MH Version, Undergoing the full Taylor Swift Eras Tour including live performances of singing, acting and dancing.

Awards

  • Honour Roll, 2008-2013
  • Most Consciousness, 2007, (piano)

Languages

English
Native or Bilingual
French
Elementary

Timeline

Front Desk Receptionist

Bella Vista Inn
03.2018 - 10.2018

Owner, Nail Technician

Holistic Hands
03.2015 - Current

Fashion Associate

Reitmans
09.2014 - 04.2015

Administrative Assistant

John Deere
09.2013 - 02.2014

Cashier

Sobeys
06.2013 - 09.2014

Social Work - Social Work

Medicine Hat College

Certificate of Completion - Aesthetics

Spa Academy

High School Diploma -

Leroy High School

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Mikayla Hernandez