Mikayla Crosby
Santa Barbara
Summary
Detail-oriented Shift Lead known for exceptional communication and problem-solving skills. Experienced in managing daily operations and training staff to improve customer service and operational standards.
Overview
4
4
years of professional experience
Work History
Shift Lead
Crushcakes and Cafe
Santa Barbara
06.2023 - 04.2026
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Performed opening and closing tasks, setting alarm systems and accurately counting money.
- Addressed customer inquiries and complaints professionally to uphold service quality.
- Coordinated daily work assignments and coached employees to improve operational efficiency.
- Managed calendar systems to prioritize tasks and appointments effectively.
Shift Lead
Taylors
Loomis
07.2022 - 07.2023
- Managed inventory levels and facilitated timely supply orders for ingredients.
- Implemented best practices for food safety and cleanliness in the kitchen.
- Identified opportunities for operational improvements and communicated them to management.
- Trained new employees on company policies, procedures, and job duties.
Education
Bachelor of Arts - Communications
University of California, Santa Barbara
Santa Barbara, CA06-2027
Skills
- Scheduling expertise
- Team supervision
- Operational efficiency
- Inventory management
- Customer service
- Time management
- Problem resolution
- Effective communication
Timeline
Shift Lead
Crushcakes and Cafe
06.2023 - 04.2026
Shift Lead
Taylors
07.2022 - 07.2023
Bachelor of Arts - Communications
University of California, Santa Barbara