Mikayla Bouabane
Newmarket,ON
Summary
A determined and collaborative individual who is dependable and quick-learning while expertly completing assigned tasks with focus on detail and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
OSPCA
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Makeup Artist - Manager
MAC Cosmetics
08.2019 - 11.2021
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
Education
Diploma - 911 & Emergency Service Communications Diploma
Seneca College of Applied Arts And Technology
North York, ON05.2021
Diploma - Special Events Management Diploma
George Brown College
Toronto, ON04.2020
Skills
- 9 years experience in customer service
- 9 years working with cash/variety of POS systems
- Organization skills
- Customer and client relations
- Schedule Management
- Data Entry
- Stress Tolerance
References
Lisa Neumeyer-Coyle
647-222-0150
Lisa.neumeyer-coyle@hotmail.com
Brittany Kirkey
905-392-2761
Brittkirkey@live.ca
Steve Kucan
905-252-7002
1586@yrp.ca
Certification
- First Aid & CPR Certified
- Pet First Aid & CPR Trained
- Fear Free Certification
- Sanitation Certification
- Smart Serve
Timeline
Receptionist
OSPCA
11.2021 - Current
Makeup Artist - Manager
MAC Cosmetics
08.2019 - 11.2021
Diploma - 911 & Emergency Service Communications Diploma
Seneca College of Applied Arts And Technology
Diploma - Special Events Management Diploma
George Brown College