Mikayla Albano
Richmond Hill,ON
Summary
Dynamic and dedicated professional with a strong work ethic and a proven track record in delivering exceptional customer service. Skilled in resolving issues efficiently while fostering teamwork and collaboration to ensure smooth operations. Known for maintaining organized and clean environments, as well as enhancing customer satisfaction through clear communication, problem-solving, and a positive attitude. Reliable, punctual, and committed to consistently providing high-quality service in fast-paced and customer-focused settings. Adept at building positive relationships, adapting to new challenges, and ensuring an overall enjoyable experience for clients and colleagues alike.
Overview
4
4
years of professional experience
Work History
Cashier
No Frills
01.2021 - Current
- Provide exceptional customer service by greeting and assisting customers with purchases and inquiries.
- Efficiently process cash, debit, and credit transactions using the point-of-sale system.
- Manage customer returns, exchanges, and refunds in accordance with store policies, ensuring a smooth and positive experience.
- Address customer concerns and resolve issues in a timely and professional manner.
- Maintain a clean, organized, and well-stocked checkout area to enhance customer satisfaction.
- Collaborate with team members to support daily store operations and meet customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Camp Counselor
YRDSB Summer Institute
07.2024 - 08.2024
- Led and supervised groups of children, ensuring they had fun while participating in various camp activities.
- Designed and facilitated educational activities and fun crafts, fostering creativity and learning in a supportive environment.
- Promoted safety by implementing camp rules and procedures, ensuring a safe and enjoyable experience for all participants.
- Served as a positive role model, building strong relationships with campers and encouraging teamwork and cooperation.
- Organized and managed daily schedules, balancing recreational activities with educational sessions to keep children engaged.
- Worked closely with other counselors to create a positive and inclusive camp atmosphere.
Babysitter
Self Employed
04.2023 - 01.2024
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated with parents regarding children's progress and development, raising any issues.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Receptionist
Extreme Automotive Services
05.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Arts - Psychology
York University
Toronto04-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Problem-solving
- Time management
- Effective communication
- Organization skills
- Strong work ethic
- Reliability
- Critical thinking
- Reliability and punctuality
Languages
English
Full Professional
Timeline
Camp Counselor
YRDSB Summer Institute
07.2024 - 08.2024
Babysitter
Self Employed
04.2023 - 01.2024
Receptionist
Extreme Automotive Services
05.2022 - 08.2022
Cashier
No Frills
01.2021 - Current
Bachelor of Arts - Psychology
York University
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