Mikaya DeFrance
Reseda
Summary
Dynamic marketing professional with a proven track record at Brilliant Marketing, excelling in outbound sales and customer relations. Skilled in optimizing lead engagement through targeted campaigns and CRM software. Recognized for enhancing brand visibility and driving continuous improvement in campaign performance, fostering a results-driven environment.
Overview
4
4
years of professional experience
Work History
Outbound Marketing Agent
Brilliant Marketing
15260 Ventura Blvd
05.2026 - Current
- Conducted outreach initiatives to engage potential clients through targeted email campaigns.
- Utilized CRM software to track lead interactions and optimize follow-up strategies.
- Assisted in creating compelling marketing content to enhance brand visibility and customer engagement.
- Collaborated with team members to analyze campaign performance and identify areas for improvement.
Head of Host Department
Lawrys the Prime Rib
100 N La Cienega 90028
08.2023 - 06.2026
- Coordinated with servers and kitchen staff to ensure timely service delivery.
- Resolved guest inquiries and concerns, enhancing overall dining experience.
- Managed guest seating and waitlist organization to optimize dining flow.
- Trained new hosts on customer service protocols and restaurant operations.
Barista Shift Supervisor
Starbucks, Barista
9824 National Blvd
03.2022 - 01.2026
- Trained and mentored new baristas on beverage preparation and customer interaction techniques.
- Implemented efficient workflows to enhance speed of service during peak hours.
- Supervised daily operations to ensure smooth coffee preparation and customer service.
- Monitored inventory levels and coordinated ordering of supplies to minimize downtime.
Education
High School Diploma -
Alexander Hamilton High School
National Blvd Bachelor of Science - Partial
California State University, Northridge
Northridge, CASkills
- Outbound sales
- Lead generation
- Campaign analytics
- Market research
- Call handling
- Customer service and assistance
- Customer relations
- Continuous improvement
- Goal-oriented mindset
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Outbound Marketing Agent
Brilliant Marketing
05.2026 - Current
Head of Host Department
Lawrys the Prime Rib
08.2023 - 06.2026
Barista Shift Supervisor
Starbucks, Barista
03.2022 - 01.2026
High School Diploma -
Alexander Hamilton High School
Bachelor of Science - Partial
California State University, Northridge