Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mikalah Keller

Calgary,AB

Summary

Passionate about providing a great customer experience while maintaining a high level of professionalism, friendliness and willingness to get things done in the most efficient way possible. Accompanied with a vast variety of experience & skill sets that are adaptable to any environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender/Server

Boston Pizza
06.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Dining Room & Lounge Server

Buffalo Wild Wings
07.2021 - 03.2023
  • Took orders and delivered food items to residents in main dining room.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Key Holder Supervisor

Pet Planet
01.2019 - 01.2022
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.

Administrative Assistant

Sysco Food Services
06.2014 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Sales Associate

Fabutan
08.2016 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service

Little Caesars
01.2013 - 12.2015
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cooked batches of food according to standard recipes.

Education

Medical Office Assistant Certificate -

Bow Valley College
Calgary
12.2024

Veterinary Technician Assistant Certificate -

Olds College
Olds
12.2020

High School Diploma -

Chestermere High School
Chestermere
06.2015

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Organization and Time Management
  • Multitasking Abilities
  • Data Entry
  • Dependable and Responsible
  • Problem-Solving
  • Attention to Detail

Certification

  • Pro-Serve

Timeline

Bartender/Server

Boston Pizza
06.2023 - Current

Dining Room & Lounge Server

Buffalo Wild Wings
07.2021 - 03.2023

Key Holder Supervisor

Pet Planet
01.2019 - 01.2022

Sales Associate

Fabutan
08.2016 - 03.2018

Administrative Assistant

Sysco Food Services
06.2014 - 12.2018

Customer Service

Little Caesars
01.2013 - 12.2015

Medical Office Assistant Certificate -

Bow Valley College

Veterinary Technician Assistant Certificate -

Olds College

High School Diploma -

Chestermere High School
Mikalah Keller