Mikalah Keller
Calgary,AB
Summary
Passionate about providing a great customer experience while maintaining a high level of professionalism, friendliness and willingness to get things done in the most efficient way possible. Accompanied with a vast variety of experience & skill sets that are adaptable to any environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
Boston Pizza
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Dining Room & Lounge Server
Buffalo Wild Wings
07.2021 - 03.2023
- Took orders and delivered food items to residents in main dining room.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Key Holder Supervisor
Pet Planet
01.2019 - 01.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
Administrative Assistant
Sysco Food Services
06.2014 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sales Associate
Fabutan
08.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service
Little Caesars
01.2013 - 12.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cooked batches of food according to standard recipes.
Education
Medical Office Assistant Certificate -
Bow Valley College
Calgary12.2024
Veterinary Technician Assistant Certificate -
Olds College
Olds12.2020
High School Diploma -
Chestermere High School
Chestermere06.2015
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Organization and Time Management
- Multitasking Abilities
- Data Entry
- Dependable and Responsible
- Problem-Solving
- Attention to Detail
Certification
- Pro-Serve
Timeline
Bartender/Server
Boston Pizza
06.2023 - Current
Dining Room & Lounge Server
Buffalo Wild Wings
07.2021 - 03.2023
Key Holder Supervisor
Pet Planet
01.2019 - 01.2022
Sales Associate
Fabutan
08.2016 - 03.2018
Administrative Assistant
Sysco Food Services
06.2014 - 12.2018
Customer Service
Little Caesars
01.2013 - 12.2015
Medical Office Assistant Certificate -
Bow Valley College
Veterinary Technician Assistant Certificate -
Olds College
High School Diploma -
Chestermere High School