Mikailou Ben
Administrative Assistant , Account Payables & receivable( Bilingual)
Edmonton,AB
Summary
Over 3 years of administrative, financial, and operational support experience. Primary point of contact for members, clients, vendors, and internal and external stakeholders. Strong attention to detail in preparing correspondence, reports, spreadsheets, and financial records. Able to balance routine tasks with urgent requests, competing priorities, and strict deadlines. Exercise sound judgment when handling sensitive, confidential, and financial information. Proficient in Microsoft Office 365, Dynamics 365, Excel, SharePoint, ServiceNow, Workday, QuickBooks, Sage 50, CRM & other ERP & JDE systems. Bilingual communicator (English/French) experienced with diverse client and stakeholder groups. Hands-on experience with accounts payable/receivable, payroll processing, and general accounting functions. Identify discrepancies, resolve documentation issues, and participate in process improvement initiatives.
Overview
4
4
years of professional experience
Work History
Administrative Assistant / Account Payables & receivable( Bilingual)
Canadian National Firearms Association
Edmonton, Alberta
04.2023 - Current
- Serve as primary point of contact for member and club inquiries by phone and email for over 500 clubs and 10,000+ individual members
- Manage memberships, renewals, account updates, and records in Microsoft Dynamics 365
- Process payments, invoices, receipts, bank deposits, EFTs, cheques, and credit card transactions
- Verify payment information, resolve discrepancies, and prepare weekly and monthly reports
- Maintain accurate electronic and paper records using Excel, SharePoint, and CRM systems
- Prepare and distribute correspondence, certificates, receipts, and membership documentation
- Handle confidential financial and personal information in accordance with privacy procedures
- Translate official communications and client-facing materials between English and French
Accounts Payable and Payroll - Volunteer(Part-time 10hrs/week)
Canadian Professional Cleaning
Edmonton, Alberta
01.2024 - Current
- Processed vendor invoices and expense reports, including data entry into accounting systems and coding for accuracy
- Maintained vendor records and supported account reconciliation tasks using Sage 50 and Excel
- Assisted with payroll preparation by reviewing employee hours and maintaining accurate payroll records
- Communicated with bilingual vendors and staff in English and French as needed
- Organized financial documentation and ensured confidentiality of business and employee information
Scheduler / Operations Coordinator
Insight Solutions
Edmonton, Alberta
09.2022 - 03.2023
- Received and prioritized high volumes of service requests under Service Level Agreements
- Reduced maintenance service backlog by resolving and closing over 500 outstanding work orders
- Created and managed work orders, coordinating scheduling with team leads to meet deadlines
- Coordinated bilingual (English/French) scheduling communications with clients and team leads
- Tracked and updated call logs, operational data, and service records in internal systems
- Prepared operational and performance reports for management to support decision-making
- Identified process gaps, proposed solutions, and supported continuous improvement initiatives
Technical / Billing Support Representative
Teleperformance / Apple
Edmonton, Alberta
02.2022 - 09.2022
- Provided bilingual English and French customer support for technical, billing, payment, and account-related inquiries
- Reviewed customer accounts, verified information, explained charges, and resolved billing discrepancies
- Achieved a 92% first-contact resolution rate while managing high-volume bilingual technical and billing support cases
- Entered detailed and accurate case notes into customer relationship management systems
- Managed confidential customer and payment information while following privacy and security procedures
- Resolved complex concerns through investigation, clear communication, and appropriate escalation
- Maintained service quality and documentation accuracy in a fast-paced, high-volume environment
Education
Bilingual Diploma of Business Administration - Accounting & Management
University of Alberta
06.2022
Skills
- Microsoft Office 365
- Dynamics 365
- Excel
- SharePoint
- ServiceNow
- Workday
- QuickBooks
- Sage 50
- CRM
- ERP
- JDE systems
- Accounts payable
- Accounts receivable
- Payroll processing
- General accounting
- Discrepancy identification
- Documentation issue resolution
- Process improvement
Languages
English
French
Leadership And Volunteer Experience
- Vice President, International Student Society, University of Alberta, Edmonton, Alberta, 2020-09-01, 2022-06-30, Organized monthly meetings and events for 200+ international students to strengthen community engagement., Coordinated with university administration to advocate for student needs and improve student experience.
- Volunteer, CANAVUA (Canadians Volunteers United in Action), Edmonton, Alberta, 2019-06-01, 2022-10-31, Supported food bank distribution and community outreach initiatives contributing to food security.
Timeline
Accounts Payable and Payroll - Volunteer(Part-time 10hrs/week)
Canadian Professional Cleaning
01.2024 - Current
Administrative Assistant / Account Payables & receivable( Bilingual)
Canadian National Firearms Association
04.2023 - Current
Scheduler / Operations Coordinator
Insight Solutions
09.2022 - 03.2023
Technical / Billing Support Representative
Teleperformance / Apple
02.2022 - 09.2022
Bilingual Diploma of Business Administration - Accounting & Management
University of Alberta