Kaila Hildebrand
Saskatoon,Canada
Summary
Versatile individual with a positive, proven ability to communicate clearly, cultivate team leadership, and build rapport. Quick to adapt, reads situations well, offers reliable support, and am comfortable taking on new roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift-lead/Server
Thirteen Pies Pizza + Bar
Saskatoon, Canada
08.2023 - Current
- Overseeing floor operations, balancing team performance, managing guest experience and issues in fast paced environment
- Trained and guided servers, provided on-the-spot coaching to ensure consistent service standards across shifts
- Known for keeping team balanced, calm and aligned during rushes to prevent disruptions
- Supported management with cash handling, comps/voids, staff or guest issues, general shift notes to keep transitions smooth
Server/Supervisor
Pink Cadillacs Diner and T-Bird Lounge
Saskatoon, Canada
09.2022 - 08.2023
- Led front-of-house staff through peak hours, assigning sections, managing reservations/large parties and handling guest concerns
- Supported team members and shift operations to ensure staff readiness
- Trusted with opening/closing duties, security procedures and cash handling
- Built strong rapport with guests provided by fast, friendly and accurate service
Supervisor
YXE Quick Clean
Saskatoon, Canada
06.2021 - 09.2022
- Conducted pre-service walk throughs with clients to understand their priorities and set clear expectations to/and ensure satisfaction with final service
- Resolved client complaints and adapted procedures to meet changing needs and service expectations
- Applied strong leadership talents by strengthening team performance through organization and time management
- Provided ongoing support to new and existing employees by maintaining safety standards, equipment training and company policies
Merchandiser/Server
Minha's Sask Distillery
Saskatoon, Canada
04.2020 - 08.2021
- Conducted pre-service walk throughs with clients to understand their priorities and set clear expectations to/and ensure satisfaction with final service
- Resolved client complaints and adapted procedures to meet changing needs and service expectations
- Applied strong leadership talents by strengthening team performance through organization and time management
- Provided ongoing support to new and existing employees by maintaining safety standards, equipment training and company policies
Cashier
Costco Wholesale
North Saskatoon, Canada
09.2017 - 02.2019
- Processed high-volume customer transactions with speed and accuracy while maintaining friendly, helpful service
- Provided product knowledge to support promotions and assist members with questions
- Followed secure cash-handling procedures and maintained clean workspace
- Contributed to efficient front-end flow during peak hours through strong communication and team mentality skills
Education
Grade 12 Diploma -
Aden Bowman Collegiate
Saskatoon06-2018
Skills
- Natural leader
- Fast learner
- Effective communicator
- Detailed and customer-focused
- Team-oriented and management
- Conflict resolution
- Employee training
- Adaptability to change
Volunteer Experience
- Pet Expedition, Martensville
- Salvation Army Thrift Store, Saskatoon, SK
- Need It Moved, Saskatoon, SK
Certification
Serve It Right, 2025
References
Upon Request
Timeline
Shift-lead/Server
Thirteen Pies Pizza + Bar
08.2023 - Current
Server/Supervisor
Pink Cadillacs Diner and T-Bird Lounge
09.2022 - 08.2023
Supervisor
YXE Quick Clean
06.2021 - 09.2022
Merchandiser/Server
Minha's Sask Distillery
04.2020 - 08.2021
Cashier
Costco Wholesale
09.2017 - 02.2019
Grade 12 Diploma -
Aden Bowman Collegiate