Mikaela Wilson
Summary
Soon-to-be Master's Graduate in Library and Information Science with a Bachelor of Arts in History that has experience in interviewing, transcription, writing, researching, reference, archiving, and database navigation. Recognized during education for strong work ethic, quality of work, and passion. In working career, known to be a fast learner, adaptable, good with communication, being detail-oriented, and helping others. Striving to take on a role where I am able to impact others positively.
Overview
5
5
years of professional experience
Work History
Cashier and Food Service Worker
Country Fair
Fredonia
12.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Retail Banker II
Woodforest National Bank
Fredonia
05.2022 - 12.2023
- Created new clients through conversation, established and kept business clients with familiarity and sales conversations.
- Advertised company products such as certificates of deposit, personal loans, earlier pay day, revolving lines of credit, and more
- Handled large sums of money on everyday basis, practiced vault maintenance, and utilized dual control measures to protect company assets.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
Barista and Cashier
Starbucks
Fredonia
02.2022 - 05.2022
- Performed routine and organized work, opening and closing duties as assigned by management.
- Communicated with clients to offer best service possible while also maintaining food and beverage inventory.
- Worked in a team environment where communication and cohesion was of the utmost importance.
- Experience in handling money and counting drawers.
Mortgage Customer Service Representative
M&T Bank
Buffalo, New York
07.2021 - 12.2021
- Serviced customers via extensive mortgage knowledge and problem-solving skills
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Followed strict company rules and procedures to ensure confidentiality of clients while also meeting metrics such as adherence, efficiency, sales percentages, and more.
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
- Work from Home experience.
Paint Associate
Home Depot
Dunkirk, New York
12.2020 - 05.2021
- Performed stocking duties, kept track of inventory, and memorized uses and purposes of all products within paint department to better help customers with their projects via recommendations.
- Built lasting relationships with customers.
- Performed maintenance on machinery, and also aided front of house with increasing sales and promoting deals.
Interviewer and Transcriber
SUNY Fredonia
Fredonia
02.2019 - 08.2019
- Researched and collected data on academic unions for university's history department
- Made appointments with and recorded/performed interviews with former presidents of school's union in order to preserve historical data and experiences of said persons
- Transcribed all audio from recorded interviews (sometimes up to 2.5 hours in length) and ran checks with interviewees to assure accuracy.
Education
Master of Science - Library And Information Science
SUNY Buffalo
Buffalo, NY05.2025
Bachelor of Arts - History
SUNY Fredonia
Fredonia, New York12.2020
Skills
- Transcription
- Clerical and Administrative Skills
- Writing Skills
- Customer Service
- Data Entry
- WPM: 76
- KPH: 19000
- Banking
- Cash Management
- Organizational abilities
- Proficient in Microsoft Office
- Security knowledge
Languages
English
Native or Bilingual
French
Elementary
Timeline
Cashier and Food Service Worker
Country Fair
12.2023 - Current
Retail Banker II
Woodforest National Bank
05.2022 - 12.2023
Barista and Cashier
Starbucks
02.2022 - 05.2022
Mortgage Customer Service Representative
M&T Bank
07.2021 - 12.2021
Paint Associate
Home Depot
12.2020 - 05.2021
Interviewer and Transcriber
SUNY Fredonia
02.2019 - 08.2019
Master of Science - Library And Information Science
SUNY Buffalo
Bachelor of Arts - History
SUNY Fredonia