Mikaela Smith
Sacramento
Overview
6
6
years of professional experience
Work History
Supervisor I (Out of Class)
California Department Of Justice
Sacramento, CA
03.2026 - Current
- Oversaw daily operations and workflow for a high-volume production unit serving as acting manager in the absence of the Program Manager.
- Supervised and supported approximately 25 employees through multiple levels of supervision.
- Communicated priorities, procedures, and policy updates to staff.
- Helped develop short- and long-term operational plans and goals.
- Evaluated the impact of new legislation on section operations.
Supervising Program Technician III
California Department of Justice
Sacramento, CA
02.2025 - Current
- Support unit-wide operations during a Supervisor I (Sup I) vacancy, coordinating workflow, resolving issues, and maintaining effective cross-unit relationships while successfully managing 3+ high priority projects.
- Oversaw recruitment, hiring, and onboarding activities.
- Evaluated the impact of new legislation on section operations.
- Experience with system development projects (developing requirements, acceptance criteria and User Acceptance Testing artifacts)
Supervising Program Technician II
California Department Of Justice
Sacramento, CA
11.2023 - 02.2025
- Handled and resolved rare high stakes personnel cases while maintaining proper documentation in accordance with Bureau, Department, and statewide legal expectations.
- Implemented multiple Work Performance Improvement Plans and various memorandums in the progressive discipline process to mitigate delicate situations while focusing on employee development.
- Oversaw recruitment, hiring, and onboarding activities.
- Reviewed personnel documents for accuracy and timeliness.
Student Assistant
California Department Of Justice
Sacramento, CA
01.2021 - 10.2023
- Acted as the initial Point of Contact between various DOJ units with the responsibilities of distributing, monitoring, and prioritizing Program's workload to ensure compliance with statutory mandates.
- Evaluated workload production and data inventories to recommend staffing assignments to supervisors and management while considering projected trends of incoming work.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA06-2024
Minor - Global Leadership And Engagement
California State University, Sacramento
Sacramento, CA06-2024
Skills
- 5 years managing team operations and asset coordination to support efficient workflow
- 5 years evaluating employee performance and productivity, taking action to improve outcomes
- 6 years analyzing data, preparing reports with recommendations assessing unit impact
- 6 years developing and implementing policies and procedures to ensure compliance with legislative and department requirements
- Strong Organizational and Change Management Skills
- Excellent Verbal and Written Communication Skills
- Strong Independent Work Ethic and Dependable
- Microsoft Office: Word, Excel, PowerPoint, Outlook (Proficient)
Timeline
Supervisor I (Out of Class)
California Department Of Justice
03.2026 - Current
Supervising Program Technician III
California Department of Justice
02.2025 - Current
Supervising Program Technician II
California Department Of Justice
11.2023 - 02.2025
Student Assistant
California Department Of Justice
01.2021 - 10.2023
Bachelor of Arts - Psychology
California State University, Sacramento
Minor - Global Leadership And Engagement
California State University, Sacramento