MIKAELA SEARS
Fresno
Summary
Dynamic healthcare leader with extensive experience at Community Health System, excelling in operations management and team leadership. Proven track record in enhancing patient outcomes through evidence-based protocols and fostering strong relationships with stakeholders. Extensive experience in evaluating employee performance and overseeing key projects. Proficient in budget management, driving efficiency and high-quality service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Dialysis & Apheresis Services
Community Health System
Fresno
01.2021 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer and patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Fostered strong relationships with referring physicians, enhancing communication and coordination of patient care services.
- Worked in CMS and EQRS databases to track patient outcomes and monitor clinic benchmarks.
- Improved patient outcomes by implementing evidence-based protocols and best practices in dialysis management.
- Promoted a culture of safety within the clinic by adhering to strict infection control protocols and risk management guidelines.
- Managed staff schedules to ensure adequate coverage in health facilities.
Office Assistant III
Community Health System
Fresno
09.2017 - 01.2021
- Assisted medical personnel and patients in all daily activities in the Outpatient Dialysis unit.
- Checked insurance coverage and eligibility for dialysis patients.
- Answered the phone and directed calls.
- Handled all patient scheduling for dialysis treatments and various other patient appointments.
- Assisted patients with issues including insurance, transportation, appointment coordination, and more.
- Assisted medical personnel in creating medical documents such as medication sheets, informational handouts, medication reminders, and more.
- Acted as a patient liaison between the dialysis unit and multiple outside healthcare offices and organizations.
- Maintained readily available patient records including dialysis treatments, hospitalization records and more.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Unit Clerk
Community Health System
Fresno
06.2017 - 09.2017
- Assisted medical personnel in all daily activities in the Inpatient Dialysis unit.
- Created daily schedules for inpatient dialysis treatments.
- Answered the phone and place calls for all pertinent patient care.
- Handled all dialysis charges and patient scheduling in Epic Systems.
- Communicated with outside healthcare offices and organizations regarding patient care.
- Assisted doctors of many professions with questions regarding patient care.
- Maintained readily available records of all dialysis treatments and staff scheduling.
- Ensured medical supplies are stocked and readily available for patient care.
Customer Service Representative / Cashier / Baker
Goodies Cookies and Cakes
Visalia
09.2013 - 06.2017
- Assisted customers in choosing customized orders.
- Answered the phone and acted as customer service representative.
- Baked cookies, cakes, and other desserts.
- Ensured quick and accurate execution of orders and deliveries.
Education
Master of Health Administration -
University of Phoenix
Phoenix, AZ08.2023
Bachelor of Science - Business Administration
California State University
Fresno, CA12.2020
Associate of Arts - Business
College of the Sequoias
Visalia, CA05.2017
Associate of Arts - Arts and Humanities
College of the Sequoias
Visalia, CA05.2017
Skills
- Policy implementation
- Technology proficiency
- Documentation and reporting
- Staff scheduling
- Customer relationship management
- Employee onboarding
- Epic Systems expertise
- Risk management
- Operations management
- Strategic planning
- Project management
- Team leadership
- Budget management
- Team building
- Process optimization
- Staff management
Certification
- Basic Life Support (BLS), American Heart Association (AHA), 02/01/25
- Foundations of Leadership CLR, The National Society of Leadership and Success (NSLS), 10/01/24
- Foundations of Leadership Certificate, The National Society of Leadership and Success (NSLS), 10/01/24
Accomplishments
- Supervised team of 100+ staff members.
- Proficient in using Microsoft Excel to develop inventory tracking spreadsheets, keep financial records, and track outcomes.
- Achieved significant cost savings and improved patient satisfaction by making a department-wide switch to a more cost-effective ESA medication for chronic dialysis patients.
- Supported Senior Leadership on a number of projects as a Project Manager in addition to Dialysis/Apheresis Manager role.
- Developed an improved team meeting system to ensure all team members receive necessary education regardless of shift schedules.
- Provided crisis management in staff relations, patient relations, and in responding to incident reports.
References
Available upon request.
Projects
Merger of two outpatient dialysis clinics as delegated by Senior Leadership. Replacement of one Erythropoiesis-Stimulating Agent (ESA) in the outpatient dialysis clinic to a more cost-effective ESA that can be administered less frequently, improving productivity, costs, and patient satisfaction. Oversaw the opening of a new inpatient dialysis unit at one of the hospitals. Developed an audit system for monitoring patient outcomes, staff compliance, and more in order to be survey-ready at all times. Led a team of leaders in the development of a professional partnership between Community Health System and a regional healthcare company to develop a Transitional Care Clinic. The purpose of the clinic is to provide continuity of care to underserved patient populations, i.e., uninsured patients and repeat admissions, by connecting discharged patients with a provider that will support post-admission needs. This program supports patient throughput, has reduced 30-day patient readmissions, and helps to ensure patients leave the hospital with a quality follow-up plan of care. Supported the partnership between Community Health System and a local hospice agency in the development of a General Inpatient Program (GIP). The purpose of this partnered program is to allow patients going on hospice or comfort care to transition to hospice within the hospital while still being under the care of the local hospice agency.
Languages
Spanish, Professional Working
Personal Information
Title: Healthcare Leader
Languages
Spanish
Professional
Timeline
Manager of Dialysis & Apheresis Services
Community Health System
01.2021 - 12.2025
Office Assistant III
Community Health System
09.2017 - 01.2021
Unit Clerk
Community Health System
06.2017 - 09.2017
Customer Service Representative / Cashier / Baker
Goodies Cookies and Cakes
09.2013 - 06.2017
Master of Health Administration -
University of Phoenix
Bachelor of Science - Business Administration
California State University
Associate of Arts - Business
College of the Sequoias
Associate of Arts - Arts and Humanities
College of the Sequoias