Mikaela Kovac
Hamilton
Summary
Motivated and adaptable professional with diverse experience in customer service, leadership, and team management. Skilled in ensuring safety and delivering exceptional service as a lifeguard, sales associate, and supervisor in fast food environments. Currently pursuing a degree in Social Psychology and a Business Studies certificate to enhance understanding of human behavior and business strategies. Strong communicator with a proven ability to manage tasks efficiently, collaborate with teams, and maintain a positive customer experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lifeguard
YMCA
04.2023 - Current
- Monitored pool area to ensure swimmer safety, enforced rules, and provided friendly customer service to guests.
- Maintained facility cleanliness and conducted routine water tests to ensure proper chemical balance.
- Participated in ongoing professional development to stay current on lifeguarding practices and water safety education.
Sales Associate
Dynamite
08.2022 - Current
- Built customer relationships to encourage repeat business, provided product knowledge to assist customers, and consistently met sales targets.
- Maintained store appearance, organized merchandise, and handled cash transaction efficiently.
- Collaborated with team members to improve store performance.
Supervisor
Harvey’s Restaurant
05.2021 - 08.2022
- Led team efficiency and organized workflows to maintain productivity in a fast-paced environment.
- Improved customer satisfaction through timely responses and effective problem-solving.
- Supported crew members in quick food preparation and delivery while ensuring a clean and organized workspace for a positive work environment.
Cabin Leader
Joy Camp
- Responsible for supervision and programming for 8 campers ages 7-9 for one week of overnight camp
Education
Honors B.A. - Social Psychology
McMaster University
Hamilton, ON04.2025
Ontario Secondary School Diploma -
Westdale Secondary School
Hamilton, ON01.2022
Skills
- Strong work ethic
- Teamwork and cooperation
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Calm under pressure
- Adaptability and flexibility
- Food and beverage service
- Training and coaching
- First aid
Certification
- Standard First Aid and CPR-C
- National Lifeguard Certification
- Lifesaving Instructor
- Business Studies Certificate (In process)
- Smart Serve Certificate
Timeline
Lifeguard
YMCA
04.2023 - Current
Sales Associate
Dynamite
08.2022 - Current
Supervisor
Harvey’s Restaurant
05.2021 - 08.2022
Honors B.A. - Social Psychology
McMaster University
Ontario Secondary School Diploma -
Westdale Secondary School
Cabin Leader
Joy Camp
Similar Profiles
Olivia GanyardOlivia Ganyard
Camp Counselor at YMCACamp Counselor at YMCA
Dhruv LopezDhruv Lopez
Swim Instructor/Lifeguard at YMCASwim Instructor/Lifeguard at YMCA
Lauren BrouillardLauren Brouillard
Camp Counselor at YMCACamp Counselor at YMCA