Mikaela Kaufman
Redlands,CA
Summary
Efficient and detail-oriented professional with 11+ years of experience in customer service, administrative support, and team leadership across public and private sectors. Skilled at handling high-volume calls, complaint intake, and clerical operations. Skilled in Cisco phone systems, Microsoft Office, and case management. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs. NHA CPT1 Certified and in the process of receiving my license
Overview
11
11
years of professional experience
1
1
Certification
Work History
Code Enforcement Call Center Representative
County of San Bernardino
07.2024 - 05.2025
- Handle high-volume inbound calls using Cisco phone systems for Code Enforcement and Fire Hazard Abatement.
- Open and process code enforcement cases based on public complaints.
- Intake fire hazard abatement complaints and provide accurate guidance to callers.
- Prepare, print, and mail official notices and documentation for Fire Hazard Abatement cases.
- Coordinate with internal departments to ensure accurate and timely data entry and recordkeeping.
- Maintain professionalism, confidentiality, and efficiency in all communications.
Bakery Manager
Sprouts Farmers Market
02.2024 - 07.2024
- Led a team of bakery staff, managing schedules and optimizing performance.
- Exceeded sales targets by strategically stocking products and managing inventory.
- Wrote and managed orders to ensure a consistent supply of high-quality goods.
- Oversaw baking operations, ensuring top-quality production and efficiency.
- Maintained organized and clean workspaces, including freezer management.
- Handles all clerical tasks such as filing, record-keeping, and managing schedules and documents.
- Assisted in baking and production, ensuring timely restocking and cleanliness.
- Managed breakout and closing procedures, maintaining store standards.
- Assisted in scheduling and inventory management via inventory software.
- Coordinated with suppliers and managed communication to ensure timely deliveries.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
Bakery Assistant Manager
Sprouts Farmers Market
06.2022 - 02.2024
- Supported baking operations and ensured product freshness.
- Managed closing duties and upheld safety and cleanliness standards.
Cashier/Go-Back Leader
WINCO
04.2018 - 06.2022
- Delivered exceptional customer service, handling transactions and resolving issues.
- Managed cash handling and reconciliation, ensuring accuracy.
- Organized and restocked returned items efficiently.
- Customer service/handling guest complaints over the phone and in person.
- Maintained detailed records of transactions and inventory.
- Performed data entry tasks for inventory management and sales reporting.
Manager
Chick-fil-A
06.2014 - 04.2018
- Promoted from Team Member to Manager through demonstrated leadership.
- Managed one of the most profitable Chick-fil-A's in the Inland Empire.
- Played a key role by efficiently managing a staff of 13-17 employees.
- Exceeded company and customer standards.
- Managed team development, training, and daily operations.
- Handled cash, reconciled finances, and maintained store readiness.
- Provided excellent customer service and resolved guest complaints effectively.
- Performed administrative duties including staff scheduling, payroll, preparing reports, and maintaining records.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
San Bernardino06-2025
High School Graduate -
Woodcrest Christian High School
Riverside, CA06.2014
Some College (No Degree) - General Education Courses
Community Christian College
Redlands, CASkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Capillary puncture
- Patient preparation
- Communication
- Blood collection
- Excellent Customer Service
- Time Management
- Attention to Detail
- Multitasking & Prioritization
- Data entry
- Calm disposition
- Cash handling
Certification
NHA Phlebotomist Certification #N3A6B7M4
Timeline
Code Enforcement Call Center Representative
County of San Bernardino
07.2024 - 05.2025
Bakery Manager
Sprouts Farmers Market
02.2024 - 07.2024
Bakery Assistant Manager
Sprouts Farmers Market
06.2022 - 02.2024
Cashier/Go-Back Leader
WINCO
04.2018 - 06.2022
Manager
Chick-fil-A
06.2014 - 04.2018
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Graduate -
Woodcrest Christian High School
Some College (No Degree) - General Education Courses
Community Christian College
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