Mikaela Iacovone
Amhertsburg
Summary
Dynamic and dedicated professional with experience at Prince of Wales Hotel, excelling in pastry preparation and food safety. A proven team player, I consistently enhanced customer satisfaction through attentive service and creative problem-solving. Recognized for maintaining high standards in product quality and fostering a welcoming environment for guests.
Overview
4
4
years of professional experience
Work History
Baker
Prince of Wales Hotel - PURSUIT
Waterton, AB
05.2025 - 10.2025
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained accurate inventory of baking supplies and ingredients.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Prepared dough for variety of pastries, cakes and breads.
- Cut and shaped dough for pies, rolls and other pastries.
Front of House Employee
Armando's Pizza - Amherstburg
Amhertsburg, ON
12.2021 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Documented customer orders and conveyed special requests to kitchen staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate's Degree - Pastry Arts
Culinary Institute of Canada
Charlottetown, PE05-2025
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Time management
- Pastry preparation
- Cake decorating
- Creative problem solving
Languages
French
Native or Bilingual
Timeline
Baker
Prince of Wales Hotel - PURSUIT
05.2025 - 10.2025
Front of House Employee
Armando's Pizza - Amherstburg
12.2021 - 07.2024
Associate's Degree - Pastry Arts
Culinary Institute of Canada