Mikaela Iacovone
Amherstburg,ON
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Armandos Pizza
Amhertsburg, Ontario
01.2022 - 07.2024
- Delivered guest orders to correct tables or take-out counter.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Worked with managers to report and resolve customer issues or concerns.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Answered phone inquiries, taking reservations and providing information as needed.
- Performed opening and closing duties such as counting money, organizing supplies.
- Took to-go phone orders from guests following outlined procedures.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Checked food quality regularly before serving it to customers.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Associate's Degree - Pastry Arts
Culinary Institute of Canada
Charlottetown, PE04-2025
Skills
- Food allergy awareness
- Food safety knowledge
- Professional appearance
- Team collaboration
- Time management
- Attention to detail
- Multitasking and organization
- Foreign language skills
- First aid training
- Baking
- Food safety
- Food safety and sanitation
- Pastry preparation
- Chocolate tempering
- Cake decorating
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
Food Handling / Safety
Smart Serve
First Aid Training
Accomplishments
- ANAVETS Medal (2022)
Timeline
Front of House Employee
Armandos Pizza
01.2022 - 07.2024
Associate's Degree - Pastry Arts
Culinary Institute of Canada
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