Mikaela Eisler
Calgary,AB
Summary
Bachelor of Science graduate from Mount Royal University, with a concentration in Biology and Chemistry, combining a strong scientific foundation with proven leadership and communication skills. Experienced in data analysis, scientific reporting, and team supervision in fast-paced environments. Detail-oriented and dependable professional seeking opportunities to apply analytical, organizational, and problem-solving skills in a professional setting.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Shift Supervisor
Starbucks Coffee Company Canada
Calgary, Alberta
04.2024 - Current
- Lead teams of 6–8 partners per shift, ensuring efficient operations and high service standards.
- Coached and supported team members, enhancing performance and customer experience.
- Delegated tasks and coordinated priorities to effectively manage peak-hour demands.
- Analyzed sales data and customer feedback, identifying actionable insights to improve store processes.
- Communicate operational updates and performance insights to management.
Coffee Master
Starbucks Coffee Company Canada
Calgary, AB
10.2022 - Current
- Completed advanced training in coffee sourcing and preparation methods to deepen product knowledge and enhance customer experience.
- Led customer and partner tastings to showcase coffee expertise, fostering engagement and strengthening relationships.
Barista Trainer
Starbucks Coffee Company Canada
Calgary, Alberta
09.2022 - Current
- Assessed skill levels of new and existing baristas to develop tailored training plans that enhanced competency.
- Trained new partners on procedures, safety standards, and customer service expectations to ensure compliance and excellence.
- Adapted training styles to address diverse learning needs, fostering confidence and skill mastery.
Barista
Starbucks Coffee Company Canada
Calgary, AB
07.2021 - 04.2024
- Provided consistent service in high-volume environment, ensuring customer satisfaction.
- Addressed customer concerns professionally, upholding company standards and enhancing customer experience.
- Enhanced team dynamics by promoting open communication. through effective collaboration and open communication.
Barista
Tim Horton's
Calgary, Alberta
07.2018 - 03.2020
- Facilitated positive customer experiences through effective communication and problem resolution.
- Oversaw POS operations, cash handling, and order fulfillment to ensure accurate transactions.
- Coordinated with team members to maintain efficient operations during peak hours.
Education
Bachelor of Science - General Science
Mount Royal University
Calgary06-2024
Skills
- Leadership and team coordination
- Time management and organization
- Training and mentoring
- Customer service excellence
- Problem-solving under pressure
- Inventory management
- Effective communication
- Quality control
- Performance coaching
Certification
First Aid & CPR/AED level C (BL)
Accomplishments
Partner of the Quarter - Starbucks Coffee Company Canada
Timeline
Shift Supervisor
Starbucks Coffee Company Canada
04.2024 - Current
Coffee Master
Starbucks Coffee Company Canada
10.2022 - Current
Barista Trainer
Starbucks Coffee Company Canada
09.2022 - Current
Barista
Starbucks Coffee Company Canada
07.2021 - 04.2024
Barista
Tim Horton's
07.2018 - 03.2020
Bachelor of Science - General Science
Mount Royal University