Mikaela Chaney
Red Bluff
Summary
Dynamic and dependable professional with a strong background in customer service at McDonald's. Proven ability to enhance guest experiences through excellent communication and teamwork. Recognized for attention to detail and problem-solving skills, consistently delivering high-quality service in fast-paced environments. Committed to fostering positive relationships and ensuring customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
Work History
McDonald’s
McDonald's Fast Food Restaurant
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
Server
Applebee's Grill + Bar
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Cashier
Mobil Gas Station
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
McDonald's Fast Food Restaurant
11.2024 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Elderly Caregiver
Lassen House Senior Living
08.2022 - 02.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Conducted regular safety checks of equipment and facilities, preventing potential hazards.
- Assisted with personal care tasks, preserving residents' dignity and promoting independence.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Implemented dietary modifications for residents with special nutritional needs, promoting better health outcomes.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Facilitated mobility, aiding residents in moving around to promote physical health.
- Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Education
Catalyst Academy
El Sobrante, CA06.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
Timeline
Cashier
McDonald's Fast Food Restaurant
11.2024 - Current
Elderly Caregiver
Lassen House Senior Living
08.2022 - 02.2024
McDonald’s
McDonald's Fast Food Restaurant
Server
Applebee's Grill + Bar
Cashier
Mobil Gas Station
Catalyst Academy
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