Mikaela Boutilier
Mira Gut,NS
Summary
Friendly food industry server that is proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience plus increased profits. Noted for prompt attention and respectful demeanor with over six years of experience in various restaurant settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lab Technician
Avive Naturals
06.2012 - 08.2023
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate measurements of product and maintain laboratory standards.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Bartender/Server
Links at Brunello
09.2021 - 06.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events (weddings, parties, etc.) through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Server
IHOP
11.2021 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service within two minutes of them sitting down at their table.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables (up to thirty guests at a time) simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Received updated WHIMIS training.
Crew Leader
IHOP
11.2021 - 05.2022
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Identified cost-saving opportunities where possible without compromising on quality or safety standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
Residential Cleaner
Little Miss Tidy LLC
06.2019 - 10.2020
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Streamlined cleaning processes for increased efficiency and customer satisfaction by utilizing effective time management strategies.
- Maintained a high standard of quality control by consistently meeting clients' expectations for cleanliness and professionalism.
- Increased customer retention rates with exceptional communication skills, addressing concerns promptly, and resolving issues effectively.
- Managed inventory of cleaning supplies to avoid shortages or waste, resulting in cost savings for clients.
- Upheld a professional image while working in clients' homes, maintaining trustworthiness and discretion at all times.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Laundered linens, bedding, towels as needed for immaculate presentation within the residence.
Food and Beverage Server
IHOP
03.2016 - 05.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests' needs.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Streamlined beverage preparation processes, resulting in faster turnaround times and higher overall efficiency levels.
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Reduced wait times for customers by efficiently managing table turnover and coordinating with host staff on seating arrangements.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
Food and Beverage Server
Dave & Buster's
10.2018 - 01.2019
- Participated in regular team meetings focused on improving operational efficiency, sharing constructive feedback that contributed to the establishment''s ongoing success.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages and adhered to local regulations to prevent over-serving.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Food and Beverage Server
Chili's
07.2017 - 08.2018
- Greeted customers within two minutes of sitting down to ensure prompt and friendly service.
- Boosted daily sales targets by effectively promoting daily specials and limited-time offers to guests during their dining experience.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Remained focused, calm and professional during peak rush hours.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Repeatedly given the role of "lead server" by management to ensure all other servers finished their tasks correctly before leaving at the end of their shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cashier
Sobeys
08.2014 - 03.2015
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Earth Sciences
Dalhousie University
Halifax, NS04.2027
Certificate - Entrepreneurship
Gulf Coast State College
Panama City, FL, USA01.2020
Skills
- Payment Processing
- Order Accuracy
- Upselling
- Management
- Daily Specials Memorization
- Quality Control (food, beverage and experience)
- High-Volume Dining
- Hospitality Service Expertise
- Table Monitoring and Turnover
- Adaptable and Flexible
- Workflow Coordination
- Reliable and Responsible
Certification
Smart Serve, 05/2022, 05/2025
Languages
English
Native or Bilingual
French
Elementary
References
References available upon request.
Timeline
Server
IHOP
11.2021 - 05.2022
Crew Leader
IHOP
11.2021 - 05.2022
Bartender/Server
Links at Brunello
09.2021 - 06.2022
Residential Cleaner
Little Miss Tidy LLC
06.2019 - 10.2020
Food and Beverage Server
Dave & Buster's
10.2018 - 01.2019
Food and Beverage Server
Chili's
07.2017 - 08.2018
Food and Beverage Server
IHOP
03.2016 - 05.2019
Cashier
Sobeys
08.2014 - 03.2015
Lab Technician
Avive Naturals
06.2012 - 08.2023
Bachelor of Science - Earth Sciences
Dalhousie University
Certificate - Entrepreneurship
Gulf Coast State College
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