Summary
Overview
Work History
Education
Skills
Certification
Awards
Education
Languages
Additional Information - Co-Op Experience
References
Timeline
Generic

Mikaela Alza

Mississauga,Canada

Summary

Motivated and outgoing student pursuing part-time role to enhance skills and support organizational objectives. Proficient in customer service and sales, demonstrating success in relationship building and achieving results. Experienced in digital marketing and content creation, with strong leadership and goal-setting capabilities. Committed to reliability, adaptability, and ongoing professional development.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Little Burgundy
Mississauga, Ontario
06.2025 - 09.2025
  • Delivered exceptional customer service by assisting shoppers and providing personalized product recommendations.
  • Operated POS system for cash and card transactions, ensuring accurate and efficient processing.
  • Supported promotions and upselling initiatives, consistently exceeding daily sales targets.
  • Organized stock in backroom, restocked inventory, and optimized merchandise displays to enhance sales.
  • Maintained store cleanliness and visual presentation according to company standards.
  • Resolved customer concerns professionally, focusing on effective solutions to improve shopping experiences.
  • Assisted with daily operations, including opening and closing procedures, collaborating with team members to meet store goals.

Sales Associate

Dynamite Garage
Mississauga, Ontario
07.2025 - 09.2025
  • Delivered exceptional customer service by assisting shoppers in identifying trends and providing personalized styling advice.
  • Operated cash register, ensuring accurate transaction processing and efficient checkout experiences.
  • Managed fitting rooms, maintaining cleanliness and supporting customers during apparel fittings.
  • Styled and dressed mannequins to reflect current trends, store environment, and brand aesthetic.
  • Organized inventory, restocked merchandise, and created visually appealing displays to enhance sales.
  • Collaborated with team members to support promotions and implement upselling strategies.

Barista

Starbucks
Mississauga, ON
02.2025 - 04.2025
  • Delivered exceptional customer service by accurately taking orders and enhancing experiences.
  • Prepared beverages and menu items in accordance with company standards.
  • Operated cash register and POS system to process transactions efficiently.
  • Maintained cleanliness of workspace, including equipment and surfaces, to ensure safety.
  • Restocked supplies to support team efforts in achieving store goals.
  • Collaborated with team members to facilitate operations during peak hours.
  • Served coffee, espresso drinks, blended coffees, and teas promptly and accurately.

Sales Associate

Bluenotes
Mississauga, Canada
10.2024 - 01.2025
  • Delivered exceptional customer service by assisting shoppers with sizing, styling, and product selection, resolving inquiries and issues to ensure a positive experience.
  • Built strong relationships with coworkers, fostering teamwork and a supportive work environment both on the sales floor and in the backroom.
  • Managed cash transactions accurately and efficiently, including handling sales, returns, and end-of-day register closings.
  • Maintained and organized stock in the backroom, ensuring merchandise was readily available and sales floor displays were fully stocked.
  • Supported store operations by folding, organizing, and maintaining merchandise while keeping the store clean and visually appealing.
  • Frequently entrusted with opening and closing responsibilities, demonstrating reliability and strong problem-solving skills during busy shifts.

Education

Grade 12 -

King's Christian Collegiate
Oakville, ON
09.2025

Skills

  • Exceptional customer service
  • Reliable
  • Friendly and outgoing
  • Relationship building
  • Effective communication methods
  • Teamwork and collaboration
  • Well-organized
  • Prioritization of tasks
  • Strength in multitasking
  • Experience with cash handling
  • Store opening and closing
  • Inventory oversight and management
  • Display setup skills
  • Collaboration and teamwork
  • Customer support services
  • Content development and editing
  • Video editing and production
  • Social media strategy
  • WordPress management
  • LinkedIn engagement strategies
  • ChatGPT application knowledge
  • Google Workspace applications
  • Analytical research skills

Certification

Red Cross Babysitting Certificate, 10/01/20 to Present

Awards

First place award Polar Expressions Publishing book contest, 01/01/19

Education

Secondary School, King's Christian Collegiate, Oakville, ON, 09/01/22, Present

Languages

English
Native/ Bilingual
Spanish
Professional
French
Limited

Additional Information - Co-Op Experience

Produktiv Marketing Agency: 

Conducted thorough research to support client projects, delivering high-quality insights that informed decision-making and content strategies.

  • Assisted in content creation by drafting topic lists, blog posts, and social media copy customized to client branding and objectives.
  • Sourced and curated stock footage and images for client videos and social media campaigns, ensuring consistency with brand messaging and tone.
  • Edited TikTok videos for the agency, producing engaging, trend-aligned content to maximize audience reach and engagement.
  • Published and distributed content through platforms such as WordPress and LinkedIn, enhancing client visibility and digital presence.
  • Partnered with Capital Growth to draft blogs on investment topics, including portfolio strategies, risk management, diversification, financial goal setting, and navigating market fluctuations.
  • Leveraged tools including ChatGPT for ideation, CapCut for video editing, Google Docs/Slides for collaboration, and Slack for team communication, streamlining workflows and maintaining project efficiency.

References

References available upon request.

Timeline

Sales Associate

Dynamite Garage
07.2025 - 09.2025

Sales Associate

Little Burgundy
06.2025 - 09.2025

Barista

Starbucks
02.2025 - 04.2025

Sales Associate

Bluenotes
10.2024 - 01.2025

Grade 12 -

King's Christian Collegiate
Mikaela Alza