Mikael Jeannotte
Montréal,Canada
Summary
Professional collections specialist with strong skills in negotiation, conflict resolution, and customer service. Adept at managing accounts, ensuring timely payments, and maintaining accurate records. Focused on team collaboration and achieving results, adaptable to changing needs. Reliable and persuasive, skilled in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Collection Agent/ SME
Gatestone & Co. Inc
02.2024 - Current
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Manage a high volume of inbound and outbound calls
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Provide exceptional customer service.
- Monitor agent call on Daily basis
- Assisting my team leader in their daily task
- Providing accurate coaching and training
- Providing constant guidance to agent
- Customer service skills to handle objections and deal with distressed individuals
Assistant Manager
Couche-Tard
05.2021 - 06.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Contact Center Representative
Air Transat
10.2022 - 12.2022
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Chief Cashier
Aldo Shoes
11.2021 - 07.2022
- Conducted regular performance evaluations for cashier staff, identifying areas for improvement and offering constructive feedback for professional development.
- Assisted in the development of store policies, contributing to a well-run establishment.
- Collaborated with other departments, creating a cohesive team environment that efficiently addressed customer needs.
- Ensured compliance with all relevant laws and regulations related to cash handling and reporting requirements within the organization.
- Managed high volume cash transactions, maintaining accuracy under pressure.
Education
High School Diploma -
Formation À Distance Assitée (FADA)
01-2024
High School Diploma -
Calixa-Lavallée
01-2021
Skills
- Financial aid
- Patience and persistence
- Stress tolerance
- Complex Problem-solving
- Negotiation
- Call handling
- Script adherence
- Financial communication
- PowerPoint: Slide design, animations, and transitions
- Word: Document creation, basic formatting, and templates
- Excel: Data entry, basic formulas, and charts
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Collection Agent/ SME
Gatestone & Co. Inc
02.2024 - Current
Contact Center Representative
Air Transat
10.2022 - 12.2022
Chief Cashier
Aldo Shoes
11.2021 - 07.2022
Assistant Manager
Couche-Tard
05.2021 - 06.2023
High School Diploma -
Formation À Distance Assitée (FADA)
High School Diploma -
Calixa-Lavallée
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