Mika Yoshikawa
Richmond
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Richmond Sports and Fitness
10.2022 - Current
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
- Contributed to the growth of membership sales by effectively communicating the benefits of joining our gym to potential members during their visits.
- Assisted management in inventory control procedures for gym supplies such as towels, cleaning products, and bottled water.
- Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules.
- Enforced rules and held customers accountable for not following gym regulations.
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
General Deli Clerk
Save On Foods
03.2022 - 01.2024
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Prepared salads, soups and sandwiches for customers.
Server
Lotus Pho
03.2020 - 11.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - General Arts
Langara College
Vancouver, BCHigh School Diploma -
AR MacNeill Secondary
Richmond, BC06.2022
Skills
- Guest Satisfaction
- Sales Expertise
- Front Desk Operations
- Membership Processing
- Food Sales and Promotion
- Stocking and Replenishing
- Warm and Friendly
- Interactive Communication Skills
- Verbal and Written Communication
- Customer Service
- Microsoft Office
- Calendar Management
Accomplishments
- Serving It Right
- First Aid
Certification
- Serving it Right
- Standard First Aid
Timeline
Front Desk Assistant
Richmond Sports and Fitness
10.2022 - Current
General Deli Clerk
Save On Foods
03.2022 - 01.2024
Server
Lotus Pho
03.2020 - 11.2020
Bachelor of Arts - General Arts
Langara College
High School Diploma -
AR MacNeill Secondary
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