Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIKA-MARLA ROMULUS

Toronto,ON

Summary

  • Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients
  • Flexible, hardworking and willing to travel
  • Well organized, customer service oriented, enjoy working in a team or individually
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.

Overview

5
5
years of professional experience

Work History

Language Interpreter

Kelly Services
02.2023 - Current
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Maintained message content, tone, and emotion as closely as possible.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.

Guest Experience Leader/Cashier

McDonald's
05.2018 - 01.2023
  • Greeted guests and provided personalized support to meet unique needs.
  • Interacts and checks in with guests to inquire about food and restaurant experience.
  • Expertly and confidently handle guest concerns.
  • Resolved guest conflicts by listening, finding common ground and building relationships.

Barista Sales Assistant

Danish Pastry
09.2021 - 01.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.

Education

Bachelor of Arts - Criminology Honours

York University
Toronto, ON
06.2023

OSSD -

Downsview Secondary School
Toronto ON
06.2018

Skills

  • First Aid & WHIMS Certified
  • Excellent organizational skills, adaptable to situations, great team player
  • Ability to multi –task efficiently and effectively without compromising protocol
  • English fluent
  • French fluent
  • Team player
  • Friendly, positive attitude
  • Flexible
  • Time management
  • Medical Interpretation
  • Legal Translation
  • Language Interpretation

Timeline

Language Interpreter

Kelly Services
02.2023 - Current

Barista Sales Assistant

Danish Pastry
09.2021 - 01.2022

Guest Experience Leader/Cashier

McDonald's
05.2018 - 01.2023

Bachelor of Arts - Criminology Honours

York University

OSSD -

Downsview Secondary School

Similar Profiles

CREATE PROFILE
MIKA-MARLA ROMULUS