Mika Gellizeau
Brampton,ON
Summary
Emerging IT Support Professional with a strong foundation in technical concepts and customer service. Proficient in troubleshooting and resolving technical issues, improving system stability, and guiding users through effective solutions. Strengthened by cybersecurity training that brings a security-first mindset to troubleshooting, ensuring solutions remain effective and compliant with security policies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Technician
Self-employeed
06.2024 - 03.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained computer lab workstations, ensuring systems remained updated and functional.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped students with software installation issues, OS problems, and printing errors.
- Ensured proper operation of lab equipment and reported issues through a ticketing system.
Computer Lab Assistant
University of Saskatchewan
09.2023 - 04.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained computer lab workstations, ensuring systems remained updated and functional.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped students with software installation issues, OS problems, and printing errors.
- Ensured proper operation of lab equipment and reported issues through a ticketing system.
Education
Diploma - Cybersecurity
Lighthouse Labs
Toronto, ON06-2025
Bachelor of Science - Computer Science
University of Saskatchewan At Saskatoon
Saskatoon, SK06-2024
Skills
- Windows Troubleshooting
- Active Directory
- VPN Configuration
- Ticketing Systems
- System Configuration
- Hardware Installation
- Diagnostic Questioning
- Remote Desktop Support
- Computer Networking (DNS, DHCP)
- Application Support
- Software Installation
- Customer Communication
Certification
CompTIA Security+ (SY0-701) — Sept 2025 to Sept 2028
Timeline
IT Support Technician
Self-employeed
06.2024 - 03.2025
Computer Lab Assistant
University of Saskatchewan
09.2023 - 04.2024
Diploma - Cybersecurity
Lighthouse Labs
Bachelor of Science - Computer Science
University of Saskatchewan At Saskatoon