Mija Biggie
Seaside,CA
Summary
Overview
4
4
years of professional experience
1
1
Certification
Work History
Adventure Education Leader
California State University Monterey Bay
08.2024 - Current
- Developed comprehensive educational programs to enhance student engagement and learning outcomes.
- Led students on hikes.
- Led students on bike rides.
- Led Experiential Learning Center programs including high and low ropes, ground games, and team building exercises.
- Monitored front desk of Fitness Center.
Host
Chart House Monterey
10.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Patient Access Representative
Adventist HealthCare
09.2022 - 07.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Cashier
Wailuku Coffee Company
02.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Host/Busser
Leilanis on the Beach
11.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server/Host/Restaurant Busser
Little River Inn Restaurant
04.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School -
Mendocino Community High School
Mendocino City, CA06.2021
EMT course -
Mendocino Community College
Fort Bragg, CAMarine Science - marine science
California State University Monterey Bay
Skills
- Fast Learner
- Teachable
- Adaptable
- Easygoing
- OpenTable
- Team Player
- CPR certified
- BLS skills
- Belay certified
- Instructional leadership
- Curriculum development
Language Skills And Certifications
American Sign Language, Basic communication
Personal Information
Date of Birth: 04/16/03
Achievements And Activities
- Theatre
- Music, Choir
- Directed a musical
- Directed a play
Certification
- First Aid Certification
- CA Driver's License
- CPR/AED Certification
Timeline
Adventure Education Leader
California State University Monterey Bay
08.2024 - Current
Host
Chart House Monterey
10.2023 - 05.2024
Patient Access Representative
Adventist HealthCare
09.2022 - 07.2023
Cashier
Wailuku Coffee Company
02.2022 - 06.2022
Host/Busser
Leilanis on the Beach
11.2021 - 05.2022
Server/Host/Restaurant Busser
Little River Inn Restaurant
04.2021 - 11.2021
- First Aid Certification
- CA Driver's License
- CPR/AED Certification
High School -
Mendocino Community High School
EMT course -
Mendocino Community College
Marine Science - marine science
California State University Monterey Bay
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