MIHIR SANJAYKUMAR PATEL
North York,ON
Summary
To leverage my extensive experience in Retail and Manufacturing as sales and marketing to drive revenue growth and foster lasting customer relationships. I am committed to utilizing my skills in data analysis, customer satisfaction monitoring, and lead generation to deliver exceptional results and contribute to the success of my team.
Overview
5
5
years of professional experience
Work History
Authorized reseller
06.2019 - 11.2022
- Generated leads and followed up on customer inquiries, resulting in 21% increase in sales
- Addressed customer questions and concerns regarding prices and product use
- Resolved customer disputes and accounts receivable discrepancies, resulting in 9% decrease in complaints and 20% reduction in accounts receivable aging
- Built multiple customer relationships and cultivated long-term partnerships
- Maintained strong relationships with key customers and stakeholders, resulting in 30% increase in referral business and brand loyalty
- Facilitated own learning to interact with every customer confidently and passionately, resulting in 15% increase in customer satisfaction and positive feedback
- Followed all operating and cash management policies & procedures for loss prevention & security
- Maintained all areas of store such as stockrooms, cash desks for store set-up and organization, resulting in 27% reduction in time spent on inventory management and query solving, leading to increase in footfall and overall customer experience.
MARKETING & SALES ASSOCIATE
Petrofibres
SURAT
07.2017 - 04.2019
- Drove quality assurance for marketing materials and promotions
- Collaborated with product marketing team to create new marketing initiatives and measure results
- Gathered data on competitors and analyzed prices, sales and method of marketing and distribution
- Created and delivered compelling sales presentations and proposals to potential clients
- Participated in industry events, conferences, and trade shows to network and build relationships
- Utilized customer relationship management (CRM) software to manage and track sales activities.
SALES AND DIGITAL MARKETING REPRESENTATIVE
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
Customer Support
Dolphy India Pvt Ltd
- Freelanced a project in service and hospitality industry for creating a Customer Support team at Dolphy India, I am proud to report that we have successfully achieved our goals of hiring and onboarding team members, developing training and onboarding programs, creating a knowledge base, implementing support processes, measuring, and tracking customer satisfaction, and continuously improving our support processes
- We created a centralized knowledge base that contained product documentation, FAQs, and troubleshooting guides
- This allowed our team members to quickly access the information they needed to assist customers with their inquiries and issues
- This resulted in improved customer satisfaction ratings, increased customer loyalty and retention, and a stronger reputation for Dolphy India.
Education
CERTIFICATION IN MARKETING MANAGEMENT - undefined
Sheridan College
August 2023
BACHELORS OF BUSINESS ADMINISTRATION - undefined
2023
Availability Monday Full Time - undefined
2019
Smart Serve Certification - undefined
WILLIAM CAREY UNIVERSITY
May 2017
Digital Marketing - undefined
IIM Calcutta
17.18
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Skills
- Reseller negotiations
- Critical Thinking
- Planning and Coordination
- Training and Development
- Active Listening
- Flexible and Adaptable
- Teambuilding
Timeline
Authorized reseller
06.2019 - 11.2022
MARKETING & SALES ASSOCIATE
Petrofibres
07.2017 - 04.2019
SALES AND DIGITAL MARKETING REPRESENTATIVE
Customer Support
Dolphy India Pvt Ltd
CERTIFICATION IN MARKETING MANAGEMENT - undefined
Sheridan College
BACHELORS OF BUSINESS ADMINISTRATION - undefined
Availability Monday Full Time - undefined
Smart Serve Certification - undefined
WILLIAM CAREY UNIVERSITY
Digital Marketing - undefined
IIM Calcutta
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