Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sivayogam Sivalingam

Fernie,BC

Summary

Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Talented kitchen leader offer over 15 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.

Overview

20
20
years of professional experience

Work History

Food Service Supervisor

A&W K.Corp Restaurant
06.2021 - Current
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.

Restaurant Manager

Mc Donald's Doha Qatar
08.2017 - 05.2021
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Restaurant Manager

Mc Donald's Restaurant System (PVT) Ltd.
08.2004 - 04.2017
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

Bsc Business Management - Business Management

Metropolitan College
Sri Lanka
12.2023

Skills

  • Staff Leadership
  • Portioning
  • Kitchen staff coordination
  • Food Storage
  • Waste Reduction
  • Inventory Management
  • Sanitation Standards
  • Hygiene practices
  • Ordering Supplies
  • Schedule Management
  • Staff Supervision
  • Customer Service
  • Staff Motivation
  • Performance Evaluations

Accomplishments

  • Resolved product issue through consumer testing.
  • Increased sales by 30% by coaching department managers on new merchandising standards.
  • Recruited 6 successful new managers within one year.

Languages

English
Professional Working
Tamil
Full Professional
Sinhalese
Limited Working

Timeline

Food Service Supervisor

A&W K.Corp Restaurant
06.2021 - Current

Restaurant Manager

Mc Donald's Doha Qatar
08.2017 - 05.2021

Restaurant Manager

Mc Donald's Restaurant System (PVT) Ltd.
08.2004 - 04.2017

Bsc Business Management - Business Management

Metropolitan College

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Sivayogam Sivalingam