Mihir Trivedi
Toronto,ON
Summary
Motivated professional with strong technical skills in software and applications. Proven ability to manage challenging tasks effectively while maintaining excellent time management. Ready to leverage educational background in a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Customer Support/Salad Artist
Mandy's
Toronto, Ontario
08.2024 - Current
- Assisted customers with menu selection and provided recommendations.
- Worked within a team environment while maintaining positive attitude towards staff members.
- Collaborated with team to deliver timely service of items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food quickly for positive guest experiences.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored food temperatures to ensure safety and quality standards were met.
- Checked temperatures of freezers and refrigerators regularly and recorded readings on log sheets.
- Trained new employees in proper food handling techniques and safety protocols.
- Adhered to all safety standards while operating kitchen equipment such as ovens and fryers.
- Followed recipes accurately to ensure consistent product quality.
Shift Leader
Wing Stop
Toronto, Ontario
07.2023 - 07.2024
- Fostered a team-oriented environment to increase morale and productivity.
- Resolved customer complaints promptly and professionally.
- Analyzed key performance indicators to identify effective strategies.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Administrative Coordinator
J.S.P and company Law firm
Bhavnagar, Gujarat
01.2022 - 03.2023
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Answered phones and routed calls to appropriate personnel.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Greeted visitors upon arrival at the office and directed them accordingly.
- Reviewed invoices for accuracy before submitting them for payment approval.
- Provided administrative support to various departments within the organization.
- Conducted research projects as requested by management team.
- Maintained calendars for multiple executives.
- Provided customer support and assistance over the phone, email, and live chat.
- Scheduled appointments between clients and customers and internal staff members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drove customer feedback to deliver information to management for corrective action.
Education
Post Graduate in Project Management - Project Management
Algoma University
Mississauga, ON12-2024
Bachelors in Engineering - Electronics And Communication Engineering
Gujarat Technological University
Gujarat, India06-2021
Skills
- Project management
- Data analysis
- Team collaboration
- Customer service
- Employee training
- Time management
- Microsoft Excel
- Conflict resolution
- Effective communication
- Troubleshooting
- Inventory assistance
- Customer engagement
- Team training and development
Affiliations
- Do charity work on sunday at B.A.P.S. temple, Toronto
Timeline
Customer Support/Salad Artist
Mandy's
08.2024 - Current
Shift Leader
Wing Stop
07.2023 - 07.2024
Administrative Coordinator
J.S.P and company Law firm
01.2022 - 03.2023
Post Graduate in Project Management - Project Management
Algoma University
Bachelors in Engineering - Electronics And Communication Engineering
Gujarat Technological University
Similar Profiles
Prachi PathakPrachi Pathak
Salad Artist at Mandy'sSalad Artist at Mandy's
CV De Vanessa BerallCV De Vanessa Berall
Waitress/Customer Service Cashier at Mandy'sWaitress/Customer Service Cashier at Mandy's
Katrina LauKatrina Lau
General Staff Member at Mandy's Bubble TeaGeneral Staff Member at Mandy's Bubble Tea
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo
Abhishek RudraAbhishek Rudra
Senior Software Engineer at ShopifySenior Software Engineer at Shopify