Mihir Patel
Summary
8+ years' experience in leadership role in various multinational organizations. Motivated professional with knowledge of team management and business operations blended with experience in program management, customer service, sales, marketing, financial management and strategic planning within the material handling industry. Adept in building positive relationships with clients and securing repeat business as well as countless referrals. A recognized leader able to drastically increase revenue growth over a short time frame. Possesses proven strength in utilizing leadership skills to manage a team to achieve various goals and objectives. Self-driven with a strong work ethic and problem-solving skills. Completed graduate education in business administration focusing on marketing, strategic planning, research and business management. Currently completing a Project Management program providing a knowledge of PMBOK. Progressive 12+ years professional career with an emphasis on developing and implementing long- term strategic plans, spearheading short-range tactical strategic plans and functioning as a program manager. Highly effective in communication and writing (reports and briefings), delivering sales and operational presentations, to various internal & external leadership teams. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
15
15
years of professional experience
Work History
PROGRAM MANAGER
Standard Aero
08.2023 - Current
- Provide continual guidance, training, coaching and mentorship to Customer Account Leaders, focusing on customer experience and account management
- Delegate assignments and manage workloads
- Prepare formal performance reviews and lead evaluation meetings, salary adjustments, promotion, health safety for professional development of direct reports
- Assist direct reports to receive, evaluate, and respond to customer inquiries for products and services
- Prepare, generate, and distribute quotations, order acknowledgements and invoices for parts sales
- Coordinate with the management team to develop sales terms and conditions, customer relationship development methodologies, procurement terms and conditions, vendor development methodologies, and negotiation techniques
- Participate in the discussion, development and implementation of sales and procurement policies and document those policies and procedures in the corporate quality systems
- Ensure that all regulatory, contractual, U.S
- Export, and technical requirements are systematically met when evaluating materiel procurement opportunities, evaluating alternative materiel sources, and qualifying new component repair suppliers
- Ensure appropriate engineering and materials staffing is available to assist in the evaluation of sourcing initiatives
- Analyze materials sources and strategically directs the mix of new, surplus, overhauled, and repairable materiel, as well as the selection of repair and overhaul vendors
- Participate in valuation and payback analysis of potential procurement opportunities and exhibits an understanding of complex materiel/financial situations
- Develop and present proposals for parts supply services, including provision of consignment inventory to customers, management of customers' inventory on consignment, materials requirements planning services, and technical materials interchangeability support
- Actively participates in the corporate management team, assisting with the development and realization of strategic plans, budgets, goals, and outcomes; represents materials management function in corporate strategic discussions
- Act as a team resource in the analysis of daily operational problems of varying complexity and strategize with individual team members on the best options for action plans
- Identify trends and lead roundtable group meetings with internal team members and external department heads to collaborate on analysis, planning and change management
- Developed and executed short and long-term strategic business plans to promote revenue growth while supervising 3 Customer Account Leaders and building long-lasting customer relationships.
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Identify program obstacles and communicated possible impacts to team.
CUSTOMER PROGRAM MANAGER
New Flyer Industries
06.2019 - 08.2023
- Develop and responsible for overall project management and plan, identified project timelines and tracked status of work versus plan
- Lead team meetings to collaborate with teams on sales targets and on required improvements
- Develop and maintain solid customer relationships in the programs managed
- Host customer visits, configuration audits, pre-production meetings with involvement of customer leadership team
- Address and mitigate internal and external scheduling conflicts (customer desired timeline vs actual scheduling performance)
- Manage customer bus builds of various levels of complexity and responsible to communicate and negotiate contract deviations, both internally and externally
- Conduct regular project meetings with internal/external stakeholders focusing on financial conflicts, supply chain issues
- Regular executive briefings and presentations, statement of work and strategic plans to director leadership team
- Consult with cross-functional managers on obstacles and collaborate on solutions, such as process changes and training initiatives
- Monitor project reporting for project status and financial, to ensure all projects activity is to plan and all milestones are monitored and follow the project management framework
- Work within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to financial reporting
- Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs
- Monitor financial status of each program
- Process customer orders, responded to inquiries, resolved issues, and updated account information
- Handle client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided
- Expertise in research, business analytics and SWOT analyses to identify business issues and use creative thinking to develop feasible solutions
- Build and lead teams to collaborate on problem and solution analysis
- Spearheaded transition of projects from pre-development to design and construction phases by implementing processes and overseeing achievement of milestones
- Developed win-win solutions with partners, handling issues quickly and providing high level of customer service
- Develop and administer operating, project and customer budgets, managing fiscal budgets of ~$45 million.
- Maintained customer dashboards, scorecards and systems.
- Coordinated with various functions within company to meet customer requirements.
MANUFACTURING PROGRAM SPECIALIST
New Flyer Industries
10.2018 - 04.2019
- Drive project execution: track project activities, monitor and handle changes, conflicts and escalations
- Maintain timelines, project schedule, trajectory
- Daily briefings to executive and director leadership team
- Maintained cross function team meetings and workshops to resolve issues and project completion snags (e.g
- Supply and resource issues)
- Prepared full suite of project documentation including but not limited to: detailed costs, scope of work, status reports etc
- And the ability to manage and update these during the project
- Developed the business: participated in pre-bid meetings and took ownership of initiatives and programs to continuously develop projects
- Clearly Communicated problems and progress via engaging and effective presentation
- Maintained relationship with suppliers and internal stakeholders to ensure smooth workflow process
- Handled, prioritized, and problem solved multiple tasks connected to multiple projects at one time.
CATEGORY ASSISTANT
New Flyer Industries
04.2017 - 10.2018
MANAGEMENT TRAINEE/KEY HOLDER
Future Shop
01.2014 - 03.2015
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge
- Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
PRODUCT EXPERT | SALES ASSOCIATE
Future Shop
06.2013 - 12.2013
MARKETING MANAGER
Vedansh Hospitalities & Resorts
09.2011 - 03.2013
- Led, hired, trained and developed communications, marketing, sales and client service specialists
- Reporting to the President, strategically conceptualized, planned, organized and orchestrated marketing of a 4-star resort with 225 rooms with a banquet hall, lounge, restaurant, and night club
- Forged relationships and partnerships with well-known liquor and energy drink brands such as Bacardi, Diageo (Smirnoff), Red Bull, and Fosters
- Coordinated market research, including surveys and focus groups for product development and brand launches
- Performed project management for multiple concurrent initiatives, including sports and themed events, concerts and special promotions
- Produced annual marketing and business plans
- Set/controlled marketing and project budgets
- Developed and implemented the go-to-market strategy as well as online and traditional marketing campaigns
- Created marketing materials, sales presentations, proposals, newsletters, and brochures
- Key Accomplishments: Championed direct marketing campaigns with call centers in the local area, including IBM and JP Morgan, offering group discounts that boosted group reservations from 15 people to 250+
- Conducted research and presented the marketing and PR strategy to secure $15 million in financing.
ASSISTANT PRODUCT MARKETING MANAGER
Milestone Interactive
03.2009 - 08.2011
- Coordinated all marketing activities and projects for Sony PlayStation 2/3, PSP, XBOX 360, Electronic Arts (EA), and Capcom games and hardware for the large gaming product distributor
- Devised national marketing and branding strategies and campaigns
- Developed and executed marketing plans to meet budgets for releases of all new gaming products
- Identified target markets for promotions and utilized social and digital media platforms for campaigns
- Performed website and sales analytics to streamline plans
- Conducted market research through surveys and competitive intelligence to evaluate promotions and develop key messages and strategies
- Performed analytics on all marketing campaigns
- Forecasted sales for product launches with the sales team to make decisions on major purchases
- Delivered influential presentations to retail buyers and internal stakeholders to increase sales volumes, presenting promotional strategies and benefits to achieve retailer sales goals
- Conducted gameplay simulations to train sales and graphic design team members, major accounts, and the general public on newly released products
- Hired and trained technical support staff.
Education
Certificate - Project Management
Red River College of Applied Arts, Science And Technology
Winnipeg, MB2023
Certificate - Digital Marketing
University of Toronto
Toronto, ON2015
BBA - Business Administration,
Vinayaka Missions University
India2005
Certificate - Computer Hardware And Networking
CMS Institution of IT Training
Mumbai, India2003
Skills
- Multidisciplinary team leadership
- Key account development
- Compelling leadership skills
- Cross-cultural sales background
- Brand-building strategies
- Market and competitive analysis
- Profit and revenue-generating strategies
- Rapport and relationship building
- National account management
- Promotional sales events
- Customer Service
- Strategic Planning
Timeline
PROGRAM MANAGER
Standard Aero
08.2023 - Current
CUSTOMER PROGRAM MANAGER
New Flyer Industries
06.2019 - 08.2023
MANUFACTURING PROGRAM SPECIALIST
New Flyer Industries
10.2018 - 04.2019
CATEGORY ASSISTANT
New Flyer Industries
04.2017 - 10.2018
MANAGEMENT TRAINEE/KEY HOLDER
Future Shop
01.2014 - 03.2015
PRODUCT EXPERT | SALES ASSOCIATE
Future Shop
06.2013 - 12.2013
MARKETING MANAGER
Vedansh Hospitalities & Resorts
09.2011 - 03.2013
ASSISTANT PRODUCT MARKETING MANAGER
Milestone Interactive
03.2009 - 08.2011
Certificate - Project Management
Red River College of Applied Arts, Science And Technology
Certificate - Digital Marketing
University of Toronto
BBA - Business Administration,
Vinayaka Missions University
Certificate - Computer Hardware And Networking
CMS Institution of IT Training
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